Okay until you are tired of it.
Pros
Set hours, weekends off depending on what line of business you work, opportunity for OT, they try to build up a good culture in the work force. Paid training & bonuses. Opportunity to work from home but you could be on that list for over a year.
Cons
The systems suck and do not work as they are supposed to. No communication between the vendors or other departments. We have no records of 75% of the correspondence that gets sent out so we look like idiots when we don't know what a member is talking about when they call in. The enrollment department is total crap, they don't know how to do their job and they don't read any of the notes that are left in the case. (Example - Used to have to submit cases 3-4 times to get a result, I would go out of my way to include the specific information from biztalk or screen caps of ePaces and they would still NOT update a member's account to show they're active. Its not fair that these people should suffer because some idiots can't do their job properly even when they're given all the information they need to do so. I ended up doing things the backway, which means that I would risk my QA scores, cause I felt so bad for people, which would affect my bonuses ). A lot of the good you do is overlooked, you could have a 2 hour phone call with someone and solve their issues and no one will ever know but the QA team will pick a 5 minute phone call where you forgot to do one little thing and they'll dock you points. There was a time where I pointed out and took the time to document examples of things not working correctly or how enrollment doesn't know how to do their job and sent it to my superiors, they never said anything, nothing got fixed. They talk about how you have 'potential' to grow but don't actually help you, they just delegate more tasks for you to do so they don't have to do them. Medical Management is lazy and doesn't want to help, they are rude and act like they are too bothered to do anything. Seniors are quick to point out what you did wrong but don't bother to elaborate when you inquire further. I have worked in customer service for 7+ years and at other places, have had people literally scream in my face but this place will suck your soul out of your body. I used to cry before my shifts because I hated my job so much, I am so glad I left.