Healthgrades reviews

3.0

47% would recommend to a friend

(395 total reviews)
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Rob Draughon

50% approve of CEO

35% positive business outlook

Healthgrades has an employee rating of 3.0 out of 5 stars, based on 395 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Healthgrades employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

395 reviews
2.0
Jun 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Relatively flexible work schedule. Benefits are fine.

Cons

Healthgrades is a result of a merger between a web-based doctor directory and a direct marketing organization. The organizations were never properly merged and a rotating door at the highest levels of management squandered any opportunity for a unified direction and meaningful investment. Tech debt has accumulated, products have stagnated and are finally in the decline. Current strategy is to replace American workers with less effective foreign contractors in an attempt to boost financial ratios for VC to exit. Management is disconnected from years-long outstanding problems and focuses on fickle, low-value new features. Long-term prospects for the organization are grim.

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Healthgrades Response
9y
Thanks for providing your feedback. Our mission is all about providing consumers with accurate information to make healthcare decisions. We are continuing to build out products that meet consumers' needs. At the same time we are investing in our enterprise marketing platform which will allow health systems to connect with patients. Both of these are lofty goals and will incorporate our internal resources in analytics and data science. -- Kate Hyatt, Chief People Officer
1.0
Jun 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Convenient location, ample work space due to the massive amount of layoffs and people resigning.

Cons

1. Lack of transparency: When I worked here, I asked several different people at varying levels what the overall goal and future of Healthgrades was. Each time I got a different answer. Additionally, a lot of employees have no concept of what is actually going on in the trenches and how every idea they decide on a whim actually impacts people's sanity. 2. Abuse of benefits: People use work from home a ridiculous amount, often times not telling the rest of their team. Sometimes they are rarely in the office and impossible to get a hold of. 3. Technical debt: Anybody looking to go into the engineering side of things my advice to you is to run far far away. Each squad used entirely different stacks and the website itself was built out of pure nightmares. A perfect example of this is when they attempted to simply update "fonts and colors" and decided it would only take two weeks to make these changes, that turned out to take TWO MONTHS because the code was so terrible and it remains awful. 4. Opportunities for women: Sadly this company is another shining example of how women are not respected within the technology spectrum. There are no strong female leaders and the level of misogyny and mansplaining is despicable. Often times I would overhear conversations and would just hear the arrogance and belittling done when a female member of the team was speaking and they were never be reprimanded for it. Also, if you interject your opinion on anything and you are a women, prepare to never get promoted or get a raise and almost expect a layoff in your future. 5. Favoritism: From what I witnessed in my department, often times positions are filled with friends of people in higher positions and often times without discussing with the rest of the team or even explaining what their role was. 6. Employee support: Very unsupportive and while they would take the time to listen to you, rarely was anything done about any concerns brought up. Additionally, the last two layoffs in the worst and most unprofessional manner I have ever experienced. Most had NO IDEA about any of the second round of layoffs. 6. Overall company stability: I honestly do not see this company lasting much longer. The majority of the staff have smartly jumped ship and the actual product that Healthgrades is trying to corner in the market is irrelevant. They have no clear vision on what they want to do, who their target market is and forget about trying to be any sorts of innovative. Anybody looking to work with this company, my advice is to move on because by your third week you will be frustrated and angry the majority of your day and this company is simply not worth it. 7. Leadership: This company has none and continues to deal with power struggles up at the top. While some are trying to grab as much power as possible, it pushes more qualified and deserving employees to the side. It is sad to see such promise in a company give way to egos. 8. To those thinking about working at this company, don't. It is an extremely toxic work environment as well as super unstable. In nearly a year there have been three major reorganization attempts, with each being more unsuccessful than the last. Yes the generous vacation time and work / life balance is enticing but pay is way below market.

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Healthgrades Response
7y
Thank you for submitting a review. Our Engagement Council and Diversity & Inclusion Council are currently launching a number of initiatives to address input that we have received from employees. The first half of 2018 was very positive for Healthgrades. Rob Draughon, our CEO, presented our financials to employees in a transparent manner. We anticipate seeing more growth in the second half of the year. -- Kate Hyatt, Chief People Officer
1.0
Oct 11, 2016

Stay Away!

Recommend
CEO approval
Business Outlook

Pros

Some of the brightest people I have ever worked with in my life.

Cons

Antiquated technology with no hopes of moving forward despite multiple plans being presented through leadership. No work/life balance for anyone below the executives. Single points of failure all over the board. New ideas are shunned if they do not come from senior management. Even if they would save/earn the company money. More managers than employees. Sometimes resulting in one person reporting to one person who reports to one person. Lack of leadership visibility; If employees repeatedly ask "Where is the CIO?" and no one can give you an answer 99% of the time. You probably need to evaluate how visible your senior leadership is. They preach transparency but things are as opaque as you can possibly imagine. Including, but not limited to, roadmaps that only specific people are allowed to see. The company leans heavily on it's strong performers while it's hard to determine what some people's roles in the company are. Under-performing employees stick around way too long and it puts additional strain on all of the top performers. Senior Management makes inappropriate comments about personnel who are looking for a new career including, "we should hire someone to dig up dirt on people so they won't leave the company." When employees air their frustrations it falls on deaf ears or they try to throw you under the bus. Habitual finger pointing where no one takes accountability for their actions. "Blameless culture" that is anything but. Overall lack of respect for most employees from people in key leadership positions breeds resentment and apathy.

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Healthgrades Response
9y
Thank you for your feedback. We’re investing in our technology and systems to make sure we are at the top of the pack. I understand changes don’t always move as fast as we’d hope, but I am confident we are making great strides forward and will continue achieving excellence together. I will take your point about the visibility of the leadership team to our management team. I agree leaders should be readily available and visible, and if there are areas where that should improve, we will improve. Your points about respect are not taken lightly. Every employee deserves and has earned the respect of other employees, including senior management. All of our employees are expected to uphold our core values that include operating with honesty and integrity - and respecting one another is a big part of that. I’m committed to transparency throughout the company, so I appreciate you taking the time to give us this feedback. I will make sure all of our leaders see it. Scott Booker, CEO
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Glassdoor has 410 Healthgrades reviews submitted anonymously by Healthgrades employees. Read employee reviews and ratings on Glassdoor to decide if Healthgrades is right for you.