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Heartland Customer Solutions

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Heartland Customer Solutions reviews

2.3

29% would recommend to a friend

(18 total reviews)

Patrick J Cocherl Jr

Not enough data to show CEO approval

26% positive business outlook

Heartland Customer Solutions has an employee rating of 2.3 out of 5 stars, based on 18 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heartland Customer Solutions employee rating is 40% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

18 reviews
1.0
Jun 12, 2019

Stepping Stone

Recommend
CEO approval
Business Outlook

Pros

-Hard to Get fired -Very easy

Cons

This place is a stepping stone, and/or a resume builder. My goal with this review is to provide you an in-depth look at what this place is about based on my personal experience as well as discussions with other employees throughout the company that.way you can make a well informed decision about if this place is for you or not. I will focus this review on three main categories which are as follows: raises, culture, and cheap. Let’s start off with the most important factor for a job, money. They will try to start you out below what is advertised saying “they want to see how you work out”. However, even if you do “work out” you’ll have to wait a whole year before you can even have a chance to rise to the department minimum. Getting a raise isn’t clear cut at first. Production isn’t really that important, in fact, as odd as it may sound it’s the least important factor. Some of the key factors that play into receiving a raise from most valuable to least are your ability to assimilate into the culture, participation, attendance, and production. If your production is great, but missed a few too many days throughout the year, you won’t receive a raise. Another thing that isn’t great is that there is no opportunity to make extra money if you need it (i.e. bonuses, holiday pay, PTO, or overtime) unless your tier two, which you can’t get until your year review. Some people have been with the company for years and cannot get tier two. (which is bull, given that you can get benefits at a factory in three months). Once you have stayed long enough to put on your resume. You can get a job that pays much better. The culture here is very triablistic. If you don’t act, walk, talk, and look like them, you won’t get anywhere. If your production is great, but incapable of assimilating into the culture, they won’t give you any advancement opportunities, or raises. It’s all or nothing with them (act, walk, talk, and look), if your missing one of those four traits, your out. The management claims to value their employees, but they don’t. One department is forced to walk across the parking lot, just to use the bathroom (even in the rain, snow, or cold). There is a bathroom in the building they work at, but they are not allowed to use it, because they are not worthy. New people park on the street. Once in a while management will try to invent their own laws on how to part on the street, and will threaten their employees with a write up. You don’t have to listen to them. They don’t have any legal authority to enforce such a law, so long as you follow city law for parking on the street. The management is very cheap, and will try to extract as much money from you as they can. Your uniform is $40. They will claim it’s normally $80 (which it’s not) They buy in bulk, so they are not paying nowhere near $40. The annual Christmas party cost money to attend, and they will hold it against you if you don’t go (denial of a raise citing lack of participation in company events). One year not enough people went to the Christmas party, so the owner gave those that went to the Christmas party a Christmas bonus (There’s no yearly Christmas bonus) out of spite to make the employees that did not (or could not) go feel guilty. Sometimes after the Christmas party the company will receive free treats from various business, and they will try to sell it back to you just to make a quick buck. I know it doesn’t sound like much, but it’s more of the principle behind it. They receive a free gift (Remember you paid for the Christmas party) and will shamelessly try to sell it back to you. Lastly, this place isn’t the worst it’s hard to get fired, and the job is very easy. All you do is go down a checklist. If you don’t want to learn, be in a challenging position, or are just desperate this is a decent job to hold you off until you find something better.

5.0
Sep 26, 2018
Recommend
CEO approval
Business Outlook

Pros

HCS is a relatively small company compared to other places I have worked. At first this was a little odd, coming from a Corporation with literally tens of thousands of employees. As a smaller company, it is easier to be recognized when performing above expectation. From a culture standpoint, it is obvious they try to keep the small company feel with Picnics, Ice Cream Socials, Cupcake Socials, and employee luncheons. As far as the work is concerned, it can be challenging, but rewarding. As with just about any other company, you are going to get out of it whatever you are willing to put into it. It seems there has a been a lot of growth in the last several months and it sounds like there is quite a bit more to come.

Cons

Some folks don't care for the "old fashioned" philosophies regarding cleaning the building as a team instead of hiring a janitorial crew, but when you see the results, it's tough to argue. Other than that, the "rules" and "policies" seem to make sense based on the work being performed.

1.0
Jul 3, 2018

Fake Culture

Recommend
CEO approval
Business Outlook

Pros

Some of the pros from working here is that the building is clean. I can not think of anything else positive from working in this environment

Cons

Working for Heartland feels like you have to walk on eggshells and stay fake constantly.

Viewing 16 - 18 of 18 Reviews

Glassdoor has 19 Heartland Customer Solutions reviews submitted anonymously by Heartland Customer Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Heartland Customer Solutions is right for you.