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Heartland Customer Solutions

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Heartland Customer Solutions reviews

2.3

29% would recommend to a friend

(18 total reviews)

Patrick J Cocherl Jr

Not enough data to show CEO approval

26% positive business outlook

Ratings by category

2.8

Work/Life balance

2.7

Diversity & inclusion

2.4

Culture & values

2.3

Compensation and benefits

2.3

Career opportunities

2.1

Senior management

Heartland Customer Solutions has an employee rating of 2.3 out of 5 stars, based on 18 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heartland Customer Solutions employee rating is 40% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

18 reviews
2.0
Jan 20, 2021

A stepping stone

Technician
Recommend
CEO approval
Business Outlook

Pros

This place will hire just about anybody. This can mean easy access to an entry level tech job

Cons

Movement is very limited. Room for growth is lacking. Policies are garbage and anybody that isn't in management doesn't feel any benefit from working at this company. There is punishment for working overtime, and the attendance policy feels terrible. Upper management talks a whole lot about how great everything is and how everything is going to get much better but provide nothing in the form of proof. Most people have to wait a full year before getting basic benefits, including holiday pay.

3.0
Oct 28, 2020

People are Quality but Company isn't

Repair technician
Recommend
CEO approval
Business Outlook

Pros

- Great Co-workers and generally people, lots of fun to talk and work with. - Actual work is rather easy - Lunch isn't at a set time

Cons

- Pay Inequality (Common for Trainees to make more than their Trainers) - What even is communication? - Voice/complaints never seem to be heard by higher-ups.

5.0
Sep 26, 2018

Small company feel, Opportunities for people who have ambition and initiative

Technician
Recommend
CEO approval
Business Outlook

Pros

HCS is a relatively small company compared to other places I have worked. At first this was a little odd, coming from a Corporation with literally tens of thousands of employees. As a smaller company, it is easier to be recognized when performing above expectation. From a culture standpoint, it is obvious they try to keep the small company feel with Picnics, Ice Cream Socials, Cupcake Socials, and employee luncheons. As far as the work is concerned, it can be challenging, but rewarding. As with just about any other company, you are going to get out of it whatever you are willing to put into it. It seems there has a been a lot of growth in the last several months and it sounds like there is quite a bit more to come.

Cons

Some folks don't care for the "old fashioned" philosophies regarding cleaning the building as a team instead of hiring a janitorial crew, but when you see the results, it's tough to argue. Other than that, the "rules" and "policies" seem to make sense based on the work being performed.

Viewing 16 - 18 of 18 Reviews
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ReviewsHeartland Customer Solutions reviews

Glassdoor has 19 Heartland Customer Solutions reviews submitted anonymously by Heartland Customer Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Heartland Customer Solutions is right for you.