Helion Automotive Technologies reviews

* At least one email has been sent asking employees to fill surveys out even asking them not be done at Helion so they don't come from the same IP's I'll start with a few things I've overheard from management starting with -A manager calling out an 8am to 5pm employee for leaving between 5 and 5:05 3 days in a row because "he must have been getting ready to leave before 5" -Don't think of your shift as 8 to 5 you are salary -Come to our "ticket closing parties" which is their "awesome" word for work overtime for free to close tickets -We would rather keep the desktop department under staffed than over staffed. The turnover in desktop is very very high. So you average having 25 tickets in your queue and are expected to reach out to the client on each one every day. you are also expected to take at least 13 inbound calls per day. Everything is based off of statistics, calls answered, hours billed ,and call handle ratio. Pretty standard but as with any metric based system it can and is abused with volume taking the spotlight over quality. Being under staffed its hard to game plan your day. Even if you take 15 calls before lunch so you can work on your queue tickets after lunch if a lot of calls come in you have to take the calls. So its inherently chaotic. Two or so years back the project team quit all seasoned experienced guys and instead of replacing them with similarly experienced people desktop now has to fill the role. While they don't tell you that you have to do these projects it is very inferred that it is tied to any possible promotion. You see a pattern here its consistently stay later and do more with less

This could be a great place to work. They do train new employees for 2 weeks before they start answering phones. However, as soon as you are done training they expect you to be 100% knowledgeable about every single thing in the company. They take micromanagement to the extreme. The pay is salaried and I wound up staying close to an hour late almost every single day. I can't imagine how much more I would have made if I was hourly. On the other hand if you are 5 minutes late you might get fired. The owner can be a nice guy, but I can't count the times customers have been able to hear him walking around the office cursing very loudly. They have a decent kitchen with free coffee. If the dishwasher is being run and someone puts a dish in the sink waiting for the dishwasher to finish the owner would send out an email threatening to take away use of the kitchen. If your lunch time is at 12pm and you get stuck on a call until 12:45pm, well then you only get a 15 minute lunch and don't get paid for it. Speaking of lunch nobody can make outgoing calls between 12pm - 2pm because half the staff goes to lunch at a time, if the customer gets mad because they didn't get a call back, it is your fault. Want to take your 10 minute break? Nope, too many people are taking a break right now. There are way too many cliques there that make new employees feel somewhat alienated. I have seen people get fired from there for things that other places wouldn't even write you up for. The customers can be very aggressive and if they complain over something unreasonable, management will not stand up for their employees. I have never had a job that I dreaded so much every day.