Hertz reviews

3.6

66% would recommend to a friend

(8,187 total reviews)
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Gil West

75% approve of CEO

57% positive business outlook

Hertz has an employee rating of 3.6 out of 5 stars, based on 8,187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hertz employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Feb 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Bonuses aren't too hard to meet, lots of overtime, lots of autonomy. Get to work with folks in the local area, make relationships with local business people and frequent travelers. Get to help out people get the best value for their money, and in emergency situations (car accidents with totaled vehicle, for instance.) Advancement is very doable and not terribly difficult if you hit your numbers consistently, however some of that is out of your control, especially depending on which location you are assigned to. (Some areas are very busy, some only seasonally). Great for self-motivated individuals with initiative.

Cons

Little oversight and no support available for new hires. The job is not difficult, but it can be very stressful at times, especially when you find yourself at a small off-airport location with no location manager 90% of the time. Manpower seems to be an issue - there were periods, sometimes weeks at a time, when the entire city area was on a skeleton crew. Expect to be by yourself quite often if you aren't at a priority store location. Training was almost entirely done with online courses, while figuring things out as you went. Heavy emphasis on sales of course, but little actual know-how.

2.0
Feb 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good, Excellent benefits and wonderful vacation schedules, Great employee rental rates. Other than that couldn't say anymore positives.

Cons

The worst customer service job I ever had. People mistreat the staff and talk down to you and verbally abuse you then complain to corporate and corporate will bend over backwards to do everything possible to keep the jerks coming back Which if you had fleet this would avoid alot of the issues . Always out of the cars you need and generally never anything for upgrades to make money because of the lame gold member program that allows a free car class upgrade so at the key west location people always reserve the cheapest car knowing they will get that free upgrade and generally most know there are never enough economy cars available so chances are they will end up with a midsize to fullsize free of charge. Poor Dollar and Thrifty agents use to make excellent commissions and always had cars until Hertz bought out that brand. Commission structure is HORRIBLE and nobody's job should be based on the amount of insurance a person will buy because usually their regular insurance will transfer over to rentals. Wake up Area and Sales managers...people don't come to Key West to drive flashy cars like they do on the mainland especially when they are spending 400 plus a night on hotel accommodations. Then these lame mindshare surveys....jesus christ... really???? people will always have something to complain about and the ones that do have a wonderful experience generally never speak up and do the surveys. Probably outsourced jobs to India anyways. Also last but not least always watch yourself around the holidays as that is usually the time Hertz decides to go through cost saving measures and start cutting jobs...ended up losing two great assistant mangers at that time...one on the Hertz side and one on the Dollar side....poor guys. Corporations suck.

1.0
Feb 4, 2015

One of the worst companies to work for.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Receive good sales and management training. Once promoted to a Branch Manager you are able to drive a company vehicle with free gas.

Cons

Corporate office is unorganized and unprofessional. Company has major issues paying bonuses and explaining why they cannot either pay on time or the correct amount. They also cannot fully explain everything that is in the operating statement which leads employees to believe they are not being honest. Every company has issues, however when it comes to Hertz the organization and poor upper management makes life difficult for all employees to truly grow and be happy within the company.

Viewing 496 - 498 of 8,187 Reviews

Glassdoor has 8,843 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.