Hertz Customer Service Representative/Location Manager reviews

1.7

75% would recommend to a friend

(232 total reviews)
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Gil West

Not enough data to show CEO approval

58% positive business outlook

Customer Service Representative/Location Manager employees have rated Hertz with 1.7 out of 5 stars, based on 232 company reviews on Glassdoor. This indicates that most Customer Service Representative/Location Manager professionals have a poor working experience there. Hertz is rated 52% below average by Customer Service Representative/Location Manager professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

232 reviews
2.0
Mar 13, 2013
Recommend
CEO approval
Business Outlook

Pros

For a person starting with Hertz (Manager Trainee) the good part of the job is the weekly paycheck. You can also make some money for overtime as well as your bonus if you make your sales numbers. Also, if the branch is profitable, you can get monthly and quarterly bonus. As others have said, being able to drive new(er) vehicles is nice. If you can survive long enough to get a location manager position or above, you then have vehicle privileges which means you get to take home a company vehicle every night.

Cons

The downside of this company. When you work at the local edition branch, you must always make your sales numbers for their optional products. To do this you must follow the Hertz script verbatim every time, for every rental. You end up sounding like a robot. Further, you are watched by upper management to make sure you don't go off script. Managers must watch the Manager Trainees on a portion of the rentals they do and write up and verbally go over the rental with the MT. And not just until the MT has a good grasp of what they are doing, it has to be done multiple times per week, it continues forever. When a customer tells you no, depending on how they said it, you have to come back with a canned response. When the next customer comes in, if they decline in the same way, you give the same canned comeback. And if you don't make your numbers long enough, you get your walking papers.

4.0
Feb 21, 2013
Recommend
CEO approval
Business Outlook

Pros

car, benefits, co-workers, could get a great superior depending, culture

Cons

a lot of work, scheduling can make it hectic, if your not willing to be the hardest worker don't expect to advance

1.0
Feb 16, 2013

Company culture

Recommend
CEO approval
Business Outlook

Pros

Company car, stable company, pension plan, 401K plan, health benefits.

Cons

Management out of touch with reality when it comes to setting goals and employee development. Long hours not compensated by a decent wage, washing cars with suit and tie on, horrible company culture only intensified by incompetent middle and upper management.

Viewing 211 - 213 of 232 Reviews

Glassdoor has 8,846 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.