Hertz Customer Service Representative/Location Manager reviews

1.7

75% would recommend to a friend

(232 total reviews)
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Gil West

Not enough data to show CEO approval

58% positive business outlook

Customer Service Representative/Location Manager employees have rated Hertz with 1.7 out of 5 stars, based on 232 company reviews on Glassdoor. This indicates that most Customer Service Representative/Location Manager professionals have a poor working experience there. Hertz is rated 52% below average by Customer Service Representative/Location Manager professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

232 reviews
2.0
Nov 25, 2008
Recommend
CEO approval
Business Outlook

Pros

They provide a very basic model of how account management and sales work in the business world for recent graduates and do have a program in place to foster internal growth. If a Location Manager position or higher is achieved, Hertz provides unlimited use of company cars anywhere in the country for business and personal use. Insurance and gas are included with this perk. A competitive salary and good benefit structure is awarded to those who work through the Management Training Program.

Cons

The hours front-line managers are expected to work are often outside the realm of possibility. Some weeks, no exaggeration, I worked upwards of 65 hours, including Saturdays. Managers are expected to keep costs down by decreasing overtime in branches open for 11 hours a day with a skeleton staff. Any type of feedback is perceived as insubordinate behavior. In the industry, there is a very thin margin of profitability and costs are incurred that are outside of the control of management, (i.e. vehicle damage, rising depreciation cost, etc.). In the eyes of management, there is no reson for a loss.

Viewing 232 - 232 of 232 Reviews

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