Hibu reviews

3.8

71% would recommend to a friend

(1,903 total reviews)

Kevin Jasper

82% approve of CEO

70% positive business outlook

Hibu has an employee rating of 3.8 out of 5 stars, based on 1,903 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hibu employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Jun 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Nice co-workers, good pay and benefits, decent training. Good laptop and tech support. Expense allowance. You make your own schedule and work from home. Your co-workers care about you and want you to succeed. All the meetings are via Zoom so you don’t need to drive into an office. You get to know your customers and help them grow their business. Your customers are the best part of the job!

Cons

The products are not good enough and the prices are too high for the products that the customers’ receive. The market is saturated with competition.  There are no real leads.  The expectations have increased so much and so fast that it’s hard to keep up. The managers do not help you. However, there have been favorites that they help a lot while not helping anyone else. The company wants to expand and is hiring, however, only 1 in 50 candidates will make it.  Do not leave a job to come here. You will be miserable here unless you are a total sales rockstar and a closer of large sales. You always fear for your job and there is no work/life balance There is a lot of cold calling.

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Hibu Response
5y
Thanks for sharing your feedback. We agree that the people, unlimited earning potential, benefits, and training are some of the many reasons Hibu is a great place to work. It is surprising to read some of your feedback related to our products as we have one of the highest customer retention rates in the industry. Throughout our history our main goal has been to help small businesses grow and thrive. We understand that Sales is not for everyone as with any successful Sales organization it is important to hire the right people. In order to be successful at Hibu you need grit and the willingness to put the work in, we'll provide the rest. We have an amazing training program that sets our employees up for success along with a sophisticated Sales Planning organization that delivers high quality leads to our sales force. If there are specific issues you would like to discuss with HR, please reach out to us at 855-447-4428.
1.0
Mar 9, 2021
Recommend
CEO approval
Business Outlook

Pros

The people are nice. Flexible schedule. 401k matching (at the time of writing this)

Cons

There is no room for advancement unless you are at a management level or a stellar sales rep. Exceptional work ethic is not rewarded. There are no bonuses outside of the sales team/management, minus a free hour of PTO or discount on company merch. Not even x number of years of service comes with a reward bonus. Mandatory company appreciation events are awkward. Referal bonuses are highly taxed. Highly disorganized and lack of training and communication across multiple departments. Nothing is standardised, every department does their own thing their own way. Many departments don't know how to use the system and tools they have or how other departments operate/know if they exist. Training is basically non existent. Management does not know how to/is not required to know how to do the department's job functions. They do not pay competitive salaries and the quality of company benefits tanked exceptionally in the last 5 years. You will be required to work on projects well outside your job description for no increased pay, or title change or raise come quietly review. Company is a revolving door for anyone not located in Cedar Rapids, IA. Mass layoffs happen about once a year, for the last 5 years across all departments. Prior to the pandemic, office life gradually grew less and less. A lot of empty space. Upper management does not know employee names, even after years of working together. Company relies on decades old software/technology to do work. Refuses to pay to upgrade, or forces you to pay out of pocket to use current software without reimbursement. Work provided tech/equipment is bad repurposed/ used equipment. IT for hardware is incapable of fixing even basic issues. Software issues for IT are outsourced. King of Prussia, PA office downsized considerably in the last 5 years from hundreds of employees to maybe less than 50 on site (prior to the pandemic) KOP will likely close permanently within the next 2 years.

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Hibu Response
5y
While we appreciate you taking the time to share you feedback, our hundreds of thousands of satisfied customers would beg to differ. If you would like to further discuss, please call 855-447-4428.
1.0
May 7, 2019

Stay Away

Recommend
CEO approval
Business Outlook

Pros

Compensation and benefits were fine

Cons

Digital Products outsourced to the Philippines.....spent so much time correcting issues, had little time to sell... In 10 years there, had 1 decent manager...amateur night mentality .......

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Hibu Response
6y
Thanks for you feedback. We agree that our compensation and benefits are two of the many reasons Hibu is a great place to work! For someone who has been with the company for 8+ years we would love the opportunity to discuss the challenges your are experiencing out in the field. Please call us at 855-447-4428.
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