Highgate reviews

Great people to work for and a lot of room for growth.

Unfortunately, I cannot think of any positives from my time here. The work environment is highly political, with executives frequently micromanaging and engaging in power struggles. Promises of support from HR are misleading. When issues arise, HR often shows clear bias, leaving employees without real recourse unless they are union-protected. Compensation is below industry standards for non-union staff, despite the hotel branding itself as “luxury” while offering only 3-star quality at best. Safety and security are also serious concerns. There is no proper security presence to protect staff or the hundreds of guests staying on property. Turnover is extremely high, and management is not transparent. Employees are often misled, and positions are quietly filled by task force staff who later secure permanent roles, creating a sense of unfairness and instability. On top of that, there are major maintenance issues, including leaking ceilings and frequently broken elevators, yet management seems more focused on superficial gestures than addressing root problems. The workplace culture is toxic, unstable, and unsafe. Employees who remain here must be proactive in protecting themselves, and in some cases may need to seek support from outside agencies such as the Department of Labor to ensure their rights are respected. Overall, this is not a safe or supportive environment, and significant leadership and cultural changes would be required before this could be considered a good place to work.