Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,641 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (204) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 472 reviews)); "Awesome culture and great people to work with" ((in 331 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 259 reviews)); "Great work life balance and ability to create own projects" ((in 200 reviews)); "Great team member travel program" ((in 199 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 563 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 545 reviews)); "Long hours and underinvestment in some properties" ((in 424 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 165 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,535 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,535 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

2.0

Feb 18, 2020

Rated #1 but far from it...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The employees on the front lines are amazing. You get a free, most of the time edible, meal for lunch.

Cons

They may hire you at full-time but not give you full-time hours. They may cut your hours at anytime due to the needs of the hotel. If you are non-union you don't get paid holiday pay for ANY holidays. If you are union you get holiday pay after the first full year of working there.

Hilton Response

6y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

2.0

Feb 11, 2020

If you can do alot of Politics you will be fine, if not you will have a hard time

Revenue specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits, working from home 2 Days a week, activities for employees

Cons

If you not "Barbie/Pretty boy" like and you are not in all Happy hours you already flagged. Being fake is the key. Leaning on the 100 best companies of the year, however if you look behind the door it looks a lot different. It seems like you work hard you get punished. And if your honeymoon time is over you will realize only sudden people getting promoted.

Hilton Response

6y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors.

5.0

Feb 5, 2020

I don't know

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Money money money, looks like an episode of the office

Cons

Its tough work weather you think so it not

Hilton Response

6y

Thank you for taking the time to give us a review and provide some feedback. Keep up the great work!

Viewing 475 - 477 of 11,535 Reviews

Jobs at Hilton

Room Attendant - Housekeeper

Hilton

Hilton reviews

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Reviews by job title

Rated #1 but far from it...

If you can do alot of Politics you will be fine, if not you will have a hard time

I don't know

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