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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,535 total reviews)
      avatar

      Christopher Nassetta

      85% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      12K reviews
      3.0
      Nov 22, 2019

      Great benefits, not so great management culture

      Non-voice guest services
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are fantastic, although my medical insurance costs keep increasing. They are generous with the PTO and sick time, and they were very considerate during Harvey (I work from home). They also have great discounts for hotel rates if you want to stay in the hotels.

      Cons

      Middle management is monolithic and won't budge when it comes to anything outside what you do. Want to improve a process? Report a coworker failing to do what they're supposed to do? Too bad. You'll just have to bite the bullet and keep working. It is a stressful job if you crave order, efficiency, and accountability, but if you're just out to get a paycheck, it would probably work for you. As mentioned previously, my insurance keeps increasing every year, which is difficult to accept when senior management repeatedly emails everyone about how much money the company made. Lateral promotions are also quite rare.

      avatar
      Hilton Response
      6y
      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
      5.0
      Nov 6, 2019

      Hotel management

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room to grow. You work with so many other people in the industry.

      Cons

      There is little money in hotel management

      avatar
      Hilton Response
      6y
      Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the great work!
      1.0
      Sep 16, 2019

      MOB place

      Bartender
      Recommend
      CEO approval
      Business Outlook

      Pros

      Don't even try to work there

      Cons

      Such good restaurant with great opportunity but management and HR such a MOBs

      avatar
      Hilton Response
      6y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      Viewing 478 - 480 of 11,535 Reviews
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      ReviewsHilton reviews

      Glassdoor has 13,641 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.