Hilton reviews

3.8

74% would recommend to a friend

(11,538 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
1.0
Aug 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Convenient to commute to if living on the Southside of chicago

Cons

1.Very Low Payrate for the work we do. 2.Overly worked (Worse than Down town) Not worth the pay Period!!!!!! 3. Your treated like slaves, And housekeepers are called ambassadors or Servants.. Not Employees.(Pay rate low) 4. Bring you in for a room inspector position, and then interview you and start you as an room Attendant making lower than 10.00 an hour. 5. The Employee lunch is wack as oppose to downtown the quality and quantity is very poor, nothing to choose from. And silverware is always Dirty 6. In orientation there was an mice in the room coming in and from the kitchen area the whole time. 7. I had previously moved 2weeks before starting, New furniture and Everything, I take precautions when getting home from work.( From my previous Hilton jobs downtown) Take off uniform at the door and put it in a bag, Tie in a knot and take right down stairs to the laundry... Well the other day I found 2 bed bugs on my pants after Feeling A biting feeling during a bed making.. Had to pay 600 dollars to get my apartment treated. (not to mention a 2week pay check doesn't even Cover the expenses). So All around I loose out. 8. A very depressing work environment seems as though they're trying to take away people's dignity, I have over 8yrs experience, in the best downtown areas and Hilton hotels....I'm a Chicago resident( entitled to 12.00 minimum wage rate) a social security number, and college education... I Can't Accept Anything... I wasn't raised like that. I guess it's okay for people who really needs it, but not Me!!!! And that's the reason over 6 housekeepers walked out in the last 6weeks

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Hilton Response
7y
Thank you for taking the time to provide your feedback. Hilton offers fair and competitive compensation along with the benefits and programs that weigh into our overall total compensation package. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to promote. As you know, it is important for us to have our Team Member's feel heard. As such, if you would like any further assistance in addressing these concerns, please reach out to your HR team or manager.
4.0
Aug 22, 2018
Recommend
CEO approval
Business Outlook

Pros

excellent benefits such as health, dental, vision which Hilton pays a percentage of. We have many perks/incentives for all team members; free lunch and dinner everyday, friendly employees and managers are willing to lend their time and expertise to help with any issue. But the best is, we are approximately 100 yards from the ocean! What a view we see everyday.

Cons

Can't think of any that is important.

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Hilton Response
7y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!
5.0
Aug 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Travel Benefits Large Brand Genuine Interest in Improving Itself/Bolstering Employees

Cons

Downside is very limited. There are no real cons to my position that are not inherent in a travel job.

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Hilton Response
7y
Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
Viewing 532 - 534 of 11,538 Reviews

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