Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,647 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 456 reviews)); "culture is great and they do invest in all their employees" ((in 340 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 258 reviews)); "Great team member travel program" ((in 199 reviews)); "good no complaints good work life balance" ((in 192 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 550 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 546 reviews)); "Long hours and underinvestment in some properties" ((in 421 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 370 reviews)); "Managers were bad at communicating with each other and satff." ((in 164 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.8

74% would recommend to a friend

(11,540 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,540 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

2.0

Jun 1, 2017

Franchise-owned

Night auditor/front desk agent

Recommend

CEO approval

Business Outlook

Pros

Friendly team, flexible with scheduling.

Cons

Low pay, no promotions or raises available.

Hilton Response

9y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

4.0

May 28, 2017

Front Desk Agent Review

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Fastpace, awesome hotel discounts, great networking opportunities, supportive of students (especially in the industry)

Cons

Lack of propertraining, may ask you to do tasks outside job description, during a slow season it get pretty boring so you restock, organize, clean the work area...

Hilton Response

9y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

5.0

May 24, 2017

Overnight Manager

Overnight manager

Recommend

CEO approval

Business Outlook

Pros

After working in the hospitality Industry for the past 15 years in multiple hotels I can honestly say this hotel ranks in the top for many reasons, the GM is awesome, the work environment and teammates are great, and the benefits are really good.

Cons

Honestly, I cannot think of one bad thing which is pretty spectacular.

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!

Viewing 577 - 579 of 11,540 Reviews

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Hilton reviews

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Overnight Manager

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