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      Hilton

      Engaged Employer

      Hilton reviews

      3.8

      74% would recommend to a friend

      (11,540 total reviews)
      avatar

      Christopher Nassetta

      85% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.8 out of 5 stars, based on 11,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      12K reviews
      3.0
      Jun 18, 2017

      Great place to work; horrible for income growth opportunities.

      Front office coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Liked the people and the culture a lot. Provided meals for employees in employee lounge room. Good job security.

      Cons

      They are extremely cheap with raises and wages. Despite having years of experience, my raise was only $0.50 an hour when promoted to a new management position; and $0.25 an hour for every year I worked. They barely want to put anyone on salary.

      avatar
      Hilton Response
      9y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      4.0
      Jun 14, 2017

      Opportunities Dictated by whether property is Corporate or Franchised Controlled

      Front desk manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Engaging culture. If you're a people person than opportunities are aplenty to engage, interact and sometimes mean unique individuals from all over the world. My particular property is franchised and so thus pay isn't something you're going to survive off of nor are there any benefits, I'm sure this can vary from property-to-property.

      Cons

      As stated, the pay isn't phenomenal. This is somewhat expected as this is a service sector position but just as well there aren't benefits of any kind, even with regards to full-time employment.

      avatar
      Hilton Response
      9y
      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
      4.0
      Jun 12, 2017

      Corporate Guest Relations Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      All equipment needed for your work-at-home setup is provided by the company. Endless opportunities for overtime if desired. Rewards program has really great options to choose from.

      Cons

      System issues was a huge problem. Oftentimes, I would get booted from the system in the middle of a call and although I still had the guest on the line, I would have to have them hang up and call back due to an inability to transfer calls when booted by the system.

      avatar
      Hilton Response
      9y
      Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!
      Viewing 574 - 576 of 11,540 Reviews
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      Glassdoor has 13,647 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.