Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,647 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 464 reviews)); "culture is great and they do invest in all their employees" ((in 340 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 262 reviews)); "Work Life Balance is great" ((in 203 reviews)); "Great team member travel program" ((in 186 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 557 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 544 reviews)); "Long hours and underinvestment in some properties" ((in 425 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 375 reviews)); "Managers were bad at communicating with each other and satff." ((in 163 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.8

74% would recommend to a friend

(11,540 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,540 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

5.0

May 23, 2017

Review

Sales administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Great culture and team benefits.

Cons

employee parking is not that convenient.

Hilton Response

9y

Thank you for taking the time to give us a review and offer feedback. As you know, it is our desire to be competitive in our industry and offer the best to our Team Members. It's nice to be acknowledged for what we do well and especially rewarding to have you represent our Values. Thank you for all you do!

5.0

May 22, 2017

Couldn't ask for anything better

Host

Recommend

CEO approval

Business Outlook

Pros

Your first week working for this company really sets the standard. It was unlike anything else. Everyone at Hilton truly loves working for this company, the moral and attitudes of everyone there are evidence to that. Walking through the halls everyone greets you and acknowledges you like you've been friends for years. It's not something to take for granted. The clientele are wonderful, they're usually traveling from other states or even countries and they're always so polite and kind, the culture that surrounds this place is a one of a kind experience.

Cons

Management seems to just repeat mistakes and wonder why nothing is being changed, or why they're seeing the same results.

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your ideas with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.

5.0

May 20, 2017

My Hilton Rock!!!!

Night auditor

Recommend

CEO approval

Business Outlook

Pros

Working for Hilton has been a great Experience, from the team members from the management to our wonderful Guest. Hilton is an ideal work place for people who are looking to grow as a family, Learning and most important Delivering 100 percent to our Wonderful Guest. Hilton gives you the opportunity to grow within which is a great benefit to your career and life skills. Hilton Values every Guest every Employee which is the reason why I love working for Hilton...

Cons

Working for Hilton has taught me how to turn Cons To Pros.. Which is why I live by the Values, The Vision is Clear and im on the Mission by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities. thank you Hilton your Night Auditor..

Hilton Response

9y

Thank you for taking the time to give us a review and provide feedback. Advancement opportunities happen if and when we have very specific business needs, and many other factors weigh in as well. We are glad you are happy with your progress and we can't wait to see where your future with Hilton takes you. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the great work!

Viewing 580 - 582 of 11,540 Reviews

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Couldn't ask for anything better

My Hilton Rock!!!!

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