Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,647 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 464 reviews)); "culture is great and they do invest in all their employees" ((in 340 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 262 reviews)); "Work Life Balance is great" ((in 203 reviews)); "Great team member travel program" ((in 186 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 557 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 544 reviews)); "Long hours and underinvestment in some properties" ((in 425 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 375 reviews)); "Managers were bad at communicating with each other and satff." ((in 163 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.8

74% would recommend to a friend

(11,540 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Ratings by demographic groups

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Hilton has an employee rating of 3.8 out of 5 stars, based on 11,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

4.0

May 18, 2017

Great Company

Hostess

Recommend

CEO approval

Business Outlook

Pros

Great Employee Benefits Great teamwork environment

Cons

I had a great team at my hotel

Hilton Response

9y

We very much appreciate you taking the time to provide feedback on your overall work experience. With regard to Team Member discounts and benefits we are glad you were able to use them as we strive every day to leverage our expertise in the hospitality industry to provide our Team Members the best rates and discounts possible. Thank you for your service to Hilton.

4.0

May 8, 2017

Great for those just fresh out of college, with no kids

Dos

Recommend

CEO approval

Business Outlook

Pros

Fun work environment if you love what you are doing. Travel perks.

Cons

Especially in sales, they do not have very good family work life balance. You are expected to be married to your job to produce revenue for them.

Hilton Response

9y

Thank you for taking the time to provide us your feedback. We acknowledge that Team Members have responsibilities outside of work so we do what we can to help them manage these multiple demands knowing work life balance is very important. Having leaders hear what's working and what's not working at Hilton helps us make changes for the better, which can ultimately impact the guest experience in a positive way. If you would like any further assistance in addressing these concerns, please reach out to your HR team or direct manager.

4.0

May 4, 2017

One of the best companies I've ever worked for

Concierge

Recommend

CEO approval

Business Outlook

Pros

I spent about 4 years total working for Hilton Hotels in Orlando, FL, both as a direct employee, then as a contracted concierge. Overall, it was a great experience and a wonderful company to work for. Pros are as follows... -Decent wages -Excellent PTO system -With it being hospitality, expect to work a lot of weekends and major holidays. But in my experience, we got to choose which holidays were most important for us to have off, and we typically got the ones we wanted. -Fun, friendly work environment. I met several of my closest friends from Hilton. -Company is constantly growing and evolving, so there's always openings and opportunities for growth

Cons

The cons I experienced working for Hilton were mostly associated with my direct managers, so they can't really be applied to the company as a whole. Management is almost always changing, as promotions are quite common. In the 2 years I spent in my first role with Hilton, I had about 7 different direct managers. Some I liked, and some weren't so great. I ultimately left that particular role and property with several other employees because the new manager was not working out for us. But again, that only pertains to that particular experience. Also, be sure to fight for your annual raise. Each year, you are reviewed and "graded" on your job performance. Your raise is then a reflection of that score. If you don't agree with your scored, fight it and see that you get the raise you deserve.

Hilton Response

9y

Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

Viewing 583 - 585 of 11,540 Reviews

Jobs at Hilton

Housekeeping Houseperson - Conrad Washington DC

Hilton

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