Hilton reviews

3.9

75% would recommend to a friend

(11,511 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Apr 25, 2018

Don’t know which way is up

Recommend
CEO approval
Business Outlook

Pros

Employee benefits like hotel stays at a reduced cost

Cons

Employee benefits when you could find them

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Hilton Response
8y
Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
3.0
Mar 18, 2018

Housekeeper

Recommend
CEO approval
Business Outlook

Pros

Good Pay. You get to meet a lot of people and it’s stable job. The food is good for employees when they take breaks.

Cons

Poor management, favoritism and everybody looks out for themselves even though they talk about teamwork. They ask for help it’s ok but when you really need help they’re nowhere to be found and say they can’t help you so you’re there after hours picking up rooms others have dropped before their shift ended.

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Hilton Response
8y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.
2.0
Dec 15, 2017

Grown too quickly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

best discounted rooms, located all over the world, pricing is good, app to check-in is now an option, good breakfast

Cons

overworked and under appreciated, the Hilton family is no longer associated with the company (the focus is revenue not hospitality), unqualified directors, if its not their idea its not going to happen

avatar
Hilton Response
8y
Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
Viewing 106 - 108 of 11,511 Reviews

Glassdoor has 13,611 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.