Hilton reviews

3.9

75% would recommend to a friend

(11,511 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Jun 17, 2017

Hilton Work@Home Tampa

Recommend
CEO approval
Business Outlook

Pros

Great Employee Benefits Build A Schedule Work From Home Cheap Hotel Stays at some of the best hotels in the world Excellent PART TIME job.

Cons

Co-workers are rude On-site Call Center in Tampa is toxic They don't pay much The managers are not professional at all (they talk about firing people on the sales floor) Outsourcing American jobs to third world countries.

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Hilton Response
8y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.
3.0
May 28, 2017

Front Desk Agent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not too difficult, and people are nice for the most part. Get to make fun interactions with guests and develop relationships.

Cons

Standing all day is down right painful. Can get very boring doing nothing, which makes for long work days.

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Hilton Response
8y
Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
5.0
Mar 28, 2017
Recommend
CEO approval
Business Outlook

Pros

GREAT PAY , BENEFITS AND FRIENDLY, HELPFUL CO-WORKERS

Cons

THEY NEED TO UPDATE THEIR TECHNOLOGY. ESPECIALLY WITH WFH EMPLOYEES.

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Hilton Response
9y
Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
Viewing 109 - 111 of 11,511 Reviews

Glassdoor has 13,611 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.