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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,511 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      1.0
      May 22, 2020

      Cut Throat Environment

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discount stays available at most hotels

      Cons

      Company and team goals are not clear or easily measurable, a lot of team members more interested in 'making their own mark' or hearing their own voice, rather than working on a team. Middle management constantly points out things done wrong, very seldom acknowledges wins or positive contributions. Feels like a malicious culture is encouraged. Upper management does not engage or make themselves accessible except to their own peers. There is also a sense of being looked down upon. Hilton is also a huge company, so it's easy to feel lost in a big corporate machine with indistinguishable layers of seniority.

      1.0
      Aug 15, 2019

      Avoid the IT organization

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working environment, flexible work from home options

      Cons

      Career growth is almost non-existent

      avatar
      Hilton Response
      6y
      Thank you for taking time to offer your feedback regarding your career advancement. We appreciate your desire to grow within Hilton and encourage you to speak with your manager or leadership team regarding any concerns you have as well as your plans for development
      5.0
      Aug 12, 2019

      Has it's bumps & bruises, but doesn't get much better!

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is competitive to market average. Team member travel benefits are amazing! Health, Dental, & Vision all offered are are good offerings. 401k with match is available (and much appreciated!). One thing I love most though is the concept of "Thrive @ Hilton". It's a program that allows team members to do whatever it is that would help them to truly thrive and enjoy work. For example, I take an hour everyday to leave the office (whether for lunch, working out, etc.)--as long as I communicate it with my boss and don't miss high priority meetings, it's approved and allowed by the company. How will you thrive at Hilton?

      Cons

      Going through a transformation period and there are a lot of bumps and bruises gained on this journey. Often times senior leadership seems to be detached from the realities of what's going on, but that recent changes have been made and are evident! That being said, there's still a group of middle management that refuses to deviate from the "old way" of thinking--I believe these individuals are impeding our ability to win and win fast. Also, things are very silo'd within this organization--you will waste significant time just trying to get in touch with the right people who can impart change. Teams are grossly unbalanced--there is not much strategy around personnel and some teams have large number of resources while others have little to none.

      avatar
      Hilton Response
      6y
      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
      Viewing 103 - 105 of 11,511 Reviews
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      Glassdoor has 13,611 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.