Hilton reviews

3.9

74% would recommend to a friend

(11,520 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Jan 8, 2026

Great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

organised and professional. Great company with lots of benefits

Cons

not great with zero hour contracts, can be left with expectation of working certain amount

2.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I was happy working here for almost a decade and felt acknowledged and respected for the most part.

Cons

In 2010, management was great, welcoming, respectful, helpful, and a breathe of fresh air. They genuinely cared and wanted you to succeed. By 2020, that was all out the window. The new management, that came with the pandemic, could care less. They made work an anxious environment. No one really knew how to lead or wanted to. I used to love working there but loathed it by the time I parted ways in 2022.

Viewing 214 - 216 of 11,520 Reviews

Glassdoor has 13,623 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.