Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,623 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (300) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1106 reviews)); "Great people and love the workflow" ((in 465 reviews)); "Great culture and generally strong leadsrship" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 245 reviews)); "Great team member travel program." ((in 204 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 554 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 534 reviews)); "Long hours and underinvestment in some properties" ((in 431 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 161 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

Hilton reviews

3.9

74% would recommend to a friend

(11,520 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

4.0

Apr 26, 2017

Great Place to Work

Director

Recommend

CEO approval

Business Outlook

Pros

Corporate is very pro-employee/team member

Cons

The company can play favorites. Often poor communication from divisional leadership

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share any ideas you may have on improving communication between team members with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.

4.0

Apr 24, 2017

Director

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Travel benefits allow for global visibility

Cons

pay rate is not in line with the market

Hilton Response

9y

Thank you for taking the time to provide us this feedback as we respect and acknowledge that you have responsibilities outside of Hilton. As leaders, we try to do what we can in order to help people maintain a work-life balance with an effort to help them accomplish their goals and meet multiple demands. Of course, we recognize the difficulties inherent in this balance with a business that is 24/7. If you find that your workload is inappropriately and adversely affecting your personal life, your health or your ability to service our clients, we encourage you to speak with your manager or HR team. This direct feedback helps us continually evaluate what's working or and any areas of opportunity for improvement.

4.0

Apr 14, 2017

Very Well-Supported

Revenue manager

Recommend

CEO approval

Business Outlook

Pros

We have a generous PTO package, good benefits, and a lot of perks outside the paycheck: the opportunity to work from home, somewhat flexible work hours, and often food provided at the office.

Cons

Since my specific job is done remotely from the teams I and my peers work with anyway, it'd be useful to be able to work from home full-time.

Hilton Response

9y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

Viewing 217 - 219 of 11,520 Reviews

Jobs at Hilton

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Hotel Front Desk Agent

Hilton

Hilton reviews

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Reviews by job title

Great Place to Work

Director

Very Well-Supported

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