Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,623 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (300) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1106 reviews)); "Great people and love the workflow" ((in 465 reviews)); "Great culture and generally strong leadsrship" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 245 reviews)); "Great team member travel program." ((in 204 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 554 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 534 reviews)); "Long hours and underinvestment in some properties" ((in 431 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 161 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,520 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Feb 14, 2017

One of the ABSOLUTE WOST places in the world to work for-EVER!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some (only some) good people you will work with; you will work mostly with a group of extremely hostile, vicious, dishonest, and extremely negative managers and team members.

Cons

The worst place I have ever worked in my life, on every way imaginable. Extremely negative and hostile work environment. Incompetent, vicious, and absolutely terrible managers. Also, it is the most disgusting and dirtiest hotel EVER...it is infested with bed bugs and cocaroches!!! I highly discourage anyone from working in this Nightmarish HELLHOLE!

5.0

Jan 11, 2017

A lifetime career

Director of front office

Recommend

CEO approval

Business Outlook

Pros

Working for Hilton for 10 years, and what a ride. After being promoted 5 times, working at 5 different hotels, in 4 different states, I believe I can truly say Hilton is a wonderful company to work for. Compensation is fair and aggressive within the hospitality brand, benefits are industry leading and have even been highlighted in the news in 2016. Hilton is a fair employer, with a strong culture that rewards hard work and is committed to its teams. Come join us.

Cons

We always wonder if the grass is greener on the other side (its normal). Every job has its ups and downs, and I believe Hilton has taken team member feedback well, and developed solutions to improve the quality of life for its team. I would like to see affordable child care assistance considered as a benefit for us, but am happy with the progress Hilton has made towards benefits so over the years. We are going in the "right" direction.

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to shareany suggestions or ideas you may have with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.

4.0

Jan 11, 2017

Great Experience

Reservation sales specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home, great people, flexibility

Cons

Low pay relative to market

Hilton Response

9y

Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

Viewing 220 - 222 of 11,520 Reviews

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One of the ABSOLUTE WOST places in the world to work for-EVER!

A lifetime career

Great Experience

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