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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,525 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      12K reviews
      3.0
      Jul 20, 2014

      Good place to work for a short time

      Restaurant staff
      Recommend
      CEO approval
      Business Outlook

      Pros

      People were nice. The lobby of the hotel was impressive. It was easy to get used to the pace of work.

      Cons

      Direct managers for front line staff weren't experienced enough to deal with a lot of the issues that came up every day. Bad customers were able to take advantage of low level managers.

      3.0
      Jul 14, 2014

      Great place to work, but can be hard to move about in the company.

      Revenue coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and paid time off, upper management appears to care about how the employees. The company is always striving for higher customer satisfaction. The company continues to grow, especially internationally. It is very normal for the company to have "random pizza day" or some other type of specialized snacks (smoothies, ice cream, or craft popsicles). The company wants you to continually improve yourself with Personal Development Plans, but it is difficult to get time to pursue those plans.

      Cons

      Lower level management doesn't appear to care if everyone is putting for the most effort, allowing many to do the minimum to get by. Too many people have been in the same entry level positions (10-20 yrs) and still burden other departments with inquiries they should know. Can be tough to move around in the company. Only a few departments are allowed to work from home full time or on a once a week basis. It takes FOREVER to get any type of system updates, sometimes 3-5 years and vital systems/programs seem to crash regularly and IT or the systems engineers don't know why. Compensation is rather low when we can see the impact we have on revenue.

      2.0
      Jul 14, 2014

      Sous chef

      Senior sous chef
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of hours free food pleanty of breaks and great benefits

      Cons

      No work life balance...have to work six days several differant weeks..management plays favorites...management spends a lot of time in their offices...management is clueless to what it takes to get the job done...NO help when busy, you have to work thebuffets dini g room and room service its a 300 room hotel which means you get blasted when busy

      Viewing 289 - 291 of 11,525 Reviews
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      Glassdoor has 13,629 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.