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Holland America Line

Engaged Employer

Holland America Line reviews

3.5

58% would recommend to a friend

(650 total reviews)

Beth Bodensteiner

80% approve of CEO

61% positive business outlook

Holland America Line has an employee rating of 3.5 out of 5 stars, based on 650 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.5 stars).

Reviews by job title

650 reviews
1.0
Jul 2, 2014

Earned its bad reputation

Recommend
CEO approval
Business Outlook

Pros

My coworkers were welcoming and enjoyable to be with. There's a cafeteria. Lower Queen Anne is a nice neighborhood to wander at lunch. Plenty of happy hours near by.

Cons

I’d heard negative things about HA for years, mostly related to salary. I was able to negotiate my salary to what was fair and thought that was that. Wrong. Things that had me looking for a new job within 3 months: *employees pay to attend the summer picnic *my group was expected to work very late hours once a month, sometimes until 2 am. Food for dinner would be provided, but not drinks because a soda machine is in the building. Parking was not paid for these days. Even though what I needed to start my work was not completed by other departments until at least 2pm, staring the work day later was not allowed, nor was coming in later the next day. That’s right: 8am to 2am and then back at 8am. Given the dependencies of the tasks being done, there was no need for this. It was just face time while waiting for the next group to finalize the month. *the company is self insured for disability insurance and it’s based on time of service and does not become fully vested until 7 (?) years. It’s supposed to be insurance, in case of permanent disability. Last I checked, no one can chose the onset of a disability. I did not become disabled, but it’s a sign of HA not taking care of their employees and not providing standard compensation.

2.0
Dec 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Free cruises yearly, Paid Vaca, work from home

Cons

You may not get paid on time and don't expect them to tell you in advance. You may not get paid at all, it's up to you to catch their mistakes. Supervisors don't know much more than you, need to break chain of command to get results. They set rules but don't want to follow them.

1.0
Jul 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home, reward cruise after 1 year

Cons

The HAL web site is down all the time so irate "guests" and travel agents calling in all the time to complain. Constant phone calls with unfriendly and stuck-up travel agents. Very little commission ($1 per booking if deposit made). Minimum wage, long hours on phone with very restrictive lunch and break time. Micro-mgmt. from supervisors. Lots of information given during interview and training as far as potential for moving to another dept after one year but that doesn't happen. Also, so-called employee free cruise after 1 year but if your cabin is needed on the ship, you get bumped for paying guests.

Viewing 10 - 12 of 650 Reviews

Glassdoor has 956 Holland America Line reviews submitted anonymously by Holland America Line employees. Read employee reviews and ratings on Glassdoor to decide if Holland America Line is right for you.