Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 35 reviews)); "Benefits can be great at company" ((in 34 reviews)); "working from home good pay" ((in 22 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 21 reviews)); "Great work/life balance" ((in 11 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 13 reviews)); "Upper management does not care about their customers nor their employees." ((in 9 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Also better training could be provided." ((in 6 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

Skip to content Skip to footer

Notifications

HomeServe USA

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

4.0

Oct 19, 2016

Sales Support Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great benefits, fun place to work

Cons

Management is stuck with the good ole boys, instead of hiring competent managers.

HomeServe USA Response

Thank you for your comments, glad that you had a good experience while at HomeServe. We have an accomplished executive team of both longer term employees and people new to the organization. Together they are innovative leadership team with the skills to successfully grow the company for our employees and customers well into the future. Thanks again and best of luck with your future career.

4.0

Oct 12, 2016

hvac

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good work environment, and good coworkers.

Cons

Bad management, confusing day to day work schedules.

HomeServe USA Response

Thanks for taking the time to provide your comments as a former employee. At HomeServe our customers come first, and as you know the HVAC service business is highly seasonal, so requests for repair service can spike when the weather turns cool as it does this time of year. This can make day to day scheduling for the convenience of our customers a challenge. Fortunately, we recognize this and are implementing new state of the art systems to more effectively manage the daily fluctuation of service requests. This will improve response for our customers and streamline workflow for our technicians. Good luck in your next position.

5.0

Jun 25, 2016

Inbound Sales Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I recently just started working with Home Serve USA. The training is the most thorough and they have the Best trainers! I definitely recommend!

Cons

I have no cons to post. I get to work at home after my training. It's the perfect job for me!

HomeServe USA Response

10y

Thanks for your positive remarks. Our training team is blushing! They strive to help employees become their very best as new hires and through continuing education. We’re glad your working arrangement is a good fit for you.

Viewing 319 - 321 of 348 Reviews

Jobs at HomeServe USA

Home Repair Customer Advocate

Office of The President Tier I

Learning and Development Specialist

Business Process Analyst