Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 35 reviews)); "Benefits can be great at company" ((in 34 reviews)); "working from home good pay" ((in 22 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 21 reviews)); "Great work/life balance" ((in 11 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 13 reviews)); "Upper management does not care about their customers nor their employees." ((in 9 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Also better training could be provided." ((in 6 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

5.0

May 3, 2016

Financial Analyst Intern Review

Financial analyst intern

Recommend

CEO approval

Business Outlook

Pros

Excellent company to work for. The finance department is constantly created new platforms to analyze data and they really integrate the interns well into this process. They give useful projects that are meaningful to the company.

Cons

It is a highly busy environment and sometimes there is not work to do for the interns. Make sure you shadow the full-time employees as much as possible during your down time.

HomeServe USA Response

10y

Thanks for taking the time to post your review! As a former employee and especially an intern, we appreciate the feedback. Our intern program formalized in 2015 and we had the largest group of participants ever. The 2016 program has launched and so your comments are timely. Thanks again and good luck with your future endeavors.

1.0

Apr 27, 2016

Administrative Assistant

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Love my job, multitasker, love the people I work with, very busy

Cons

Commute, ever changing job responsiblities

HomeServe USA Response

10y

Thanks for your feedback. Glad that you find your job engaging and thanks for being a long term employee…that’s great! Our business is evolving so no doubt your responsibilities have evolved too, but having good people to work with makes the job a lot easier. Sorry that your commute is not ideal, but we try to position service centers to meet the needs of our customers.

3.0

Mar 29, 2016

Great place to work if you don't need high pay.

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

The camaraderie, spirit of fun and cal center environment are definitely there. If you believe in the product, you will be successful, however it's not as easy as they make it out to be.

Cons

The pay is lower than most call centers in the area and the bonus structure is less attainable then they lead you to believe. Also their health insurance options are great if you never or rarely get sick. If you get sick a lot get ready to have high cost for your benefits.

HomeServe USA Response

10y

Thanks for your insight and thoughts. We work hard to create an environment that makes coming to work every day as enjoyable as possible. We also benchmark our pay and benefits to other employers in the area so our compensation plan is very competitive. If you have questions on benefit plan options and choosing the best health coverage for your situation, please contact our benefits manager.

Viewing 322 - 324 of 348 Reviews

Jobs at HomeServe USA

Home Repair Customer Advocate

Office of The President Tier I

Business Process Analyst

Learning and Development Specialist

HomeServe USA

HomeServe USA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Financial Analyst Intern Review

Administrative Assistant

Great place to work if you don't need high pay.

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