Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 35 reviews)); "Benefits can be great at company" ((in 34 reviews)); "working from home good pay" ((in 22 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 21 reviews)); "Great work/life balance" ((in 11 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 13 reviews)); "Upper management does not care about their customers nor their employees." ((in 9 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Also better training could be provided." ((in 6 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

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HomeServe USA

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

1.0

May 28, 2014

STAY AWAY - Terrible Place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Not there anymore....that's the Pros. This place is just total mess from each and every department. CYA is a way of life at Homeserve, not caring about achieving anything substantial. If you are in the IT world( Infrastructure, Project Management, Business Analyst, Support, Helpdesk, Service Delivery, Application Support) Stay the hell away. Human Resources has absolutely no process for anything.

Cons

To many to list but in particular the Marketing department is the "Evil Empire".

5.0

May 9, 2014

Senior Accountant

Senior accountant

Recommend

CEO approval

Business Outlook

Pros

Employee development and education mobility. Life work balance seminars

Cons

Huge organization departmentalization can get lost

1.0

Apr 17, 2014

Be ware of horrible management

Accounting assistant

Recommend

CEO approval

Business Outlook

Pros

There were no Pro's in this company.

Cons

Devious co workers, management can't think for themselves, management will prepare you for failure if they don't like you. They will make your work experience a nightmare. Definately think about it first before applying to this place.

Viewing 322 - 324 of 348 Reviews

Jobs at HomeServe USA

Business Process Analyst

Senior Brand Strategist

Customer Service Specialist Tier I - Cost Authorization

Office of The President Tier I