Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 38 reviews)); "Benefits can be great at company" ((in 33 reviews)); "working from home good pay" ((in 24 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 20 reviews)); "Leadership is approachable, transparent and always trying to improve the experience for employees." ((in 11 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 13 reviews)); "Upper management does not care about their customers nor their employees." ((in 9 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Managers block employee growth" ((in 7 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

3.0

Mar 12, 2014

Forget everything you have learned because HomeServe does things their own way

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really great recruiting of awesome people, particularly at the mid-manager level. Solid attempts at creating a fun culture with themed happy hours and office parties. Generous vacation time. Culture is laid back and most (though not all) C-level folks are approachable.

Cons

Where to even start... The nature of the business just makes it a drab work environment (direct mail). People are miserable and morale is generally very low, though everyone is afraid of saying something. Management can't make up their minds on decisions and people are constantly doing 3x the work as a result. Speaking of work, they make decisions that are ultimately good for the business by bringing in MORE partners, but there are not enough people to do all of it.

1.0

Jan 6, 2014

STAY AWAY!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe has a great business model, and there are some real superstar employees in the company. There's never a dull moment.

Cons

The level of incompetence is extremely high and prevalent as are the accompanying overly aggressive and unreasonable attitudes of many of the key players. Also, there are many clueless underlings that are merely sucking up money and subsequently many of the younger employees leave in order to build a better resume elsewhere. Workload is incredibly unbalanced with certain persons suffering frequent physical and mental problems brought on by stress. Very aggressive deadlines without proper balancing of priorities. "CYA" mentality is a stronger driver than desire for successful teamwork with higher quality of work.

5.0

Nov 26, 2013

Dynamic, exciting company who put employees and customers at the heart of everything they do.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is firmly committed to doing the right thing for both it's members and staff. From top to bottom the team here are engaged, enthusiastic and empowered to treat our customers as they would like to be treated, which creates a very enjoyable culture to work in. I feel privileged to work for a company that cares about me as an individual and shows this on a regular basis and would gladly recommend a career with HomeServe to all of my friends and family.

Cons

I dont have any concerns with working here, I genuinely enjoy coming into work each day.

Viewing 325 - 327 of 348 Reviews

Jobs at HomeServe USA

Customer Repair Coordinator - Training to start 8/17/26

Office of The President Tier I

Employee Experience Manager

Business Process Analyst

HomeServe USA

HomeServe USA reviews

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Ratings by demographic groups

Reviews by job title

Forget everything you have learned because HomeServe does things their own way

STAY AWAY!

Dynamic, exciting company who put employees and customers at the heart of everything they do.

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