HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)
avatar

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

348 reviews
1.0
Nov 11, 2013

Unprofessional executives, lack of leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great staff at mid to lower levels

Cons

Executives promoted due to tenure; not professional; high favoritism

4.0
Nov 7, 2013

Fun and Friendly

Recommend
CEO approval
Business Outlook

Pros

Homeserve has great pay with benefits that fit my budget. This is a place of employment but leadership do their best to make sure that the employees are comfortable and taken care of by creating a positive work environment. I have had plenty of jobs in my day and have never lasted more than 1 year, I just recently crossed over the 2 year mark and I have no intentions of leaving anytime soon. There are opportunities to move up in the company and your supervisor will see to you getting hands on experience to move up in positions as they become available. Throughout my tenure at homeserve I have accomplished and overcome a lot and it is mainly due to the support from leadership. Homeserve is not only a place of employment but a family. Outside of the business needs Homeserve does charity work as well and that says a lot about a company now days. This is one place that you cannot say does not show employee appreciation b/c we are always being fed, having cake, or doing something exciting. I am proud to say that I am a Homeserve employee!

Cons

The business is growing faster than the systems want to work. We need better systems that are able to keep up with business needs. Payment processing and billing issues are causing escalated situations that should not be. Homeserve does not offer their employees with the necessary tools to be healthy. We need our own fitness center!

5.0
Oct 21, 2013

Fun, Exciting, and Growing!

Recommend
CEO approval
Business Outlook

Pros

HomeServe is a GREAT place to work, especially if you are looking for growth opportunity in your career. Like most companies, it can be challenging at times, however you are always recognized for your hard work. Whether its employee happy hours, free back massages at work, or good compensation, senior leaders always find a way to thank-you. HomeServe is an open environment, and everyone is warm and welcoming. It is definitely a place where everyone feels like family.

Cons

HomeServe can be chaotic at times.

Viewing 328 - 330 of 348 Reviews

Glassdoor has 360 HomeServe USA reviews submitted anonymously by HomeServe USA employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe USA is right for you.