Pros
I have the opportunity to work with some great people, however it is few and far between. The employees within my department seem to be the only ones who are held accountable for anything, as this department drives the company (no I am not talking about marketing). Some of the higher up employees are more than willing to sit down and share their educational background/prior work experience to give advice to new hires. The comp & benefits are decent, not bad, but not the greatest I've seen. Truly, HS is a growing company, but what small company isn't?
Cons
I can only speak for the Stamford office, which is currently HS's headquarters, soon to be Norwalk, thus I will only speak on behalf of the Stamford office. It is highly unorganized with some hard heads who don't allow new talent or less-senior employees to voice their GREAT ideas. Not everyone has a great idea, but everyone should be heard, and those who do put forth a great amount of effort and suggest ideas that promote productivity and efficiency should be 1. at least heard and 2. rewarded. HS could learn a few lessons from the larger, more successful companies out there (GE, J&J, P&G, etc). There are maybe three software/databases, which are all horrible, that are used for very complex processes for which other companies use proper programming (Hyperion, SharePoint, etc); Moreover, there is no process documentation, so when one employee leaves a department, that department is screwed (which happens more often than not, as HS has a high employee turnover rate for its size). Don't be fooled; this is a growing company...HS hired about 30 employees within the past two months, however, that does nto take into account the amount of employees who have left in the past 2 months. The overall morale of this place sucks. I have heard multiple employees, including those in the Exec level, speak about HomeServe like it is hell ("So-and-so has been here for only a year; in HS time that's like 5 years). Employees bash upper management constantly and I strongly believe it is because they do not receive proper training, work-life balance, and attention. I could go on and on forever and I haven't even been here that long.