Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 40 reviews)); "Benefits can be great at company" ((in 36 reviews)); "working from home good pay" ((in 26 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 22 reviews)); "Great work/life balance" ((in 10 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 11 reviews)); "Upper management does not care about their customers nor their employees." ((in 8 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Managers block employee growth" ((in 7 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

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HomeServe USA

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

1.0

Jul 29, 2013

Horrible place to work at.

Secretary

Recommend

CEO approval

Business Outlook

Pros

Nice furniture is about all the positive I can give this place.

Cons

Things are get worse and worse for anyone in this place as the days go by. People just come in because they haven't found another job. Within two weeks of being here people start looking to get out. There is immense turnover here. It is miserable to be here. Everyone watches everything you do.

5.0

May 22, 2013

Happy HomeServe Employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I very much appreciate the opportunity that HomeServe has provided to me. There is a lot of growth opportunity as evident through several of the leadership team members beginning their career as agents. It's very fast paced enviornment and different from much larger corporations that can often take years to faciliate change due to bureacucracy. Feedback is encouraged and I've expereienced change being implemented due to providing feedback. I firmly believe that this is not only one of the best employers in the area, but a company that is only beginning to make a positive impact for the customers it services.

Cons

There is a need to improve the systems and technology for stability and growth

1.0

Apr 21, 2013

Overly stressful place to work

Manager

Recommend

CEO approval

Business Outlook

Pros

Unique products and services with a global reach. Potential for very good profit margins.

Cons

Poor employee morale, and terrible work-life balance. Too much disrespect from a couple key execs. I saw people get laid-off, only several months after being hired. The lay-offs were not due to performance. The lay-offs were due to eliminated positions, office closures, etc. There is no cross-functional communication, and you are crucified for even trying to involve other key stakeholders on projects. The reason is that the one person pushing the project wants it to get done, and he/she may be in a position of power. He/she isn't concerned about other fucntional areas, business impacts, value, etc.

Viewing 337 - 339 of 348 Reviews

Jobs at HomeServe USA

Customer Repair Coordinator - Training to start 8/17/26

Employee Experience Manager

Office of The President Tier I

Learning and Development Specialist