Upper managment team led by micro manager who doesnt seem to know a lot about the business or how to improve it, if he doesnt like you forget about moving up. Management not very professional could use training on how to conduct themselves in the work environment. This seems to be fostered by the head leader who seems to use scare tactics to manage people and much too casual conversations with employees who are not in management. Management who worked in other businesses have lowered their work ethics and standards when coming to company. Systems outdated. Many of the customers are elderly and dont seem to understand that the coverage is optional, seem to think it is their utility bill. Company fined 2011 for bad sales pratices in the UK, being investigated again in May2012. The company has been fined in the US for deceptive marketing but continues to send out similar material. Training not very organized spent more time talking about the trainers personal life than training, didnt know a lot about the material.
