Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 40 reviews)); "Benefits can be great at company" ((in 36 reviews)); "working from home good pay" ((in 26 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 22 reviews)); "Great work/life balance" ((in 10 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 11 reviews)); "Upper management does not care about their customers nor their employees." ((in 8 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Managers block employee growth" ((in 7 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

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HomeServe USA

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

5.0

Sep 24, 2024

Review

Associate technician

Recommend

CEO approval

Business Outlook

Pros

Great team & company to work with/for.

Cons

No negative comments/ concerns as of yet

HomeServe USA Response

Glad to hear you don't have any negative comments or concerns about working with us. We'll work hard to keep it that way! Thanks for being part of the team.

2.0

Sep 19, 2024

Solid Role Poor Leadership

Regional operations manager

Recommend

CEO approval

Business Outlook

Pros

Great perks especially if you enjoy business travel.

Cons

Poor leadership in this department

HomeServe USA Response

Though you're no longer with the company, we hope you found value in your time with us and learned things along the way. Wherever your career journey has taken you, know that we sincerely hope you're happy and fulfilled.

5.0

Sep 9, 2024

Best place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great management, care about their people

Cons

Some of the pay could be improved

HomeServe USA Response

Thanks for the ⭐⭐⭐⭐⭐! We do genuinely care about everyone working alongside us - no matter where in the company you work. We're glad to have you as part of the team.

Viewing 34 - 36 of 348 Reviews

Jobs at HomeServe USA

Customer Repair Coordinator - Training to start 8/17/26

Office of The President Tier I

Employee Experience Manager

Learning and Development Specialist