Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Benefits can be great at company" ((in 38 reviews)); "Great people to work with" ((in 34 reviews)); "working from home good pay" ((in 25 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 22 reviews)); "Great work/life balance" ((in 11 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 15 reviews)); "Bad management, confusing day to day work schedules." ((in 10 reviews)); "Upper management does not care about their customers nor their employees." ((in 8 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "They hired a black manager, but current leadership undermined him every step of the way and kicked him to the curb." ((in 7 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

3.0

May 14, 2024

Inbound

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and nice environment

Cons

Can get extremely busy and poor communication when there are updates that are being done with the system and bugs that need to be fixed.

HomeServe USA Response

2y

Hi! Thanks for taking the time to share your feedback with us. We're pleased to hear that you appreciate and understand the value of our benefits plan, which was designed with a sincere focus on our colleagues and their families. We understand how crucial clear communication and smooth operations are for our team's success and your overall experience at HomeServe. And we share your frustration when things don’t go according to plan, which thankfully isn’t too often! Your insights are invaluable as HomeServe continues to grow and change. If you have any further suggestions or concerns, please don't hesitate to reach out to your People Business Partner. How you feel about your experience working here is important to us, because we're committed to making HomeServe a great place to work for everyone. Thanks again for your feedback and for being a valuable member of Team HomeServe

4.0

May 7, 2024

Homeserve

Filed service technician

Recommend

CEO approval

Business Outlook

Pros

Work n life balance good

Cons

Long shifts 10 hours a day

HomeServe USA Response

2y

Thanks for leaving your feedback. HomeServe USA doesn’t employ Field Service Technicians in the U.K. We believe this review was posted on the incorrect Glassdoor account. As the original poster of this review, you should consider deleting it and reposting it on the HomeServe U.K. Glassdoor page. HomeServe USA (a.k.a., HomeServe North America) and HomeServe U.K. are not the same companies are no longer closely tied to one another and administer separate Glassdoor accounts. Regardless of which HomeServe entity you worked for, we’re glad you had a positive and rewarding experience, and we wish you well wherever you’ve moved on to.

4.0

May 6, 2024

HomeServe

Inside sales representative

Recommend

CEO approval

Business Outlook

Pros

Management listens to employees, they have a lot of customers

Cons

Too many programs should just use one or two combine them. It’s a lot of steps to find info needed.

HomeServe USA Response

2y

For starters, thanks for being part of Team HomeServe! Likewise, thanks for sharing your thoughts about what it’s like working here so we can use your feedback to help us make our workplace even better for you and everyone we work alongside. Our leaders are always open to feedback, so we’re glad to hear you have found them open to listening to you and your colleagues. Efficiency and simplicity are key when it comes to getting work done, and there is work underway to help make the systems we work in – especially people in your role – better and more user friendly. Hang tight as we make those improvements, but don’t hesitate to share your ideas with the head of your department! Thank you again for your review and for being a part of the HomeServe team.

Viewing 49 - 51 of 348 Reviews

Jobs at HomeServe USA

Customer Repair Coordinator - Training to start 8/17/26

Office of The President Tier I

Employee Experience Manager

Learning and Development Specialist

HomeServe USA

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Homeserve

HomeServe

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