1y
It's hard to know how to respond to a review like this. Such a long tenure with the company (8-10 years) seems like an indication that things went well for you for quite some time. Unfortunately, your experience changed at some point along the way. It’s unfortunate that, while you were here, you weren’t able to surface your feelings and concerns to the People Team, your supervisor or leadership team.
The most important thing we can agree on is that the people we work alongside are among the most important to us. They, along with our customers, are why we do what we do.
We shared your feedback with the relevant leadership team, noting that if any of your comments resonate with them and it may be the experience others are having, that they genuinely look to see where and how the employee experience can be improved. After all, as you note, we wouldn’t want to risk losing anyone else for these types of inadequacies.
Our People Team works to provide a compelling and affordable benefits package inclusive of several facets of employee wellbeing (physical, mental and financial). We understand that “affordable” can be a relative term, but even with rising healthcare premiums across the country, HomeServe has worked to keep any premium increases a fraction of the national average, with some employees not experiencing an increase at.
We are, however, compelled to offer a few comments of our own, especially with respect to a couple incredibly inaccurate statements. HomeServe’s CEO for North America does not have a helicopter. We do not pay to achieve our Great Place to Work standing. Both facts can be substantiated.
Though it seems we’ve parted ways with one another at this point, we’re glad you were part of our team for such a long time. And we hope wherever your career has taken you since your time with HomeServe that you’re doing well.
