HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)
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Thomas J. Rusin

79% approve of CEO

63% positive business outlook

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

348 reviews
4.0
Dec 11, 2024
Recommend
CEO approval
Business Outlook

Pros

People oriented and friendly workers

Cons

Can be a lot of work

1.0
Dec 9, 2024
Recommend
CEO approval
Business Outlook

Pros

None. Dont work here. Company will probably be closed in a year

Cons

Working for this company isnt worth the pay or stress. Most people from my training class are gone and my final day was in November. I dont see this company being open long especially with all of the billing issues and allowing people to work at home who input customer bank infomation. Inbound director is sexist. Companys systems dont work. you dont know if the customer is enrolled or not Billing problems every day and they always outside smoking which is frustrating when we get back to back calls about billing issues. Inbund director knows at home agents are taking customers information.

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HomeServe USA Response
1y
Thank you for taking the time to share your feedback about your experience working at HomeServe. I’m sorry to hear you left with such concerns—it’s important to us to understand where we can improve. First, I want to assure you that HomeServe has been proudly serving our customers for over 20 years, and we continue to grow with a strong roadmap in place. Our recent and upcoming technology upgrades are aimed at resolving system inefficiencies, to ensure smoother operations for both our employees and customers. We take concerns about data security very seriously. If there’s ever any suspicion of improper behavior, employees are encouraged to report it immediately using our confidential whistleblower hotline. This ensures we can address these issues appropriately and maintain the integrity of our workplace. It’s long been a priority at HomeServe for us to keep our company, employee and customer data secure. Your feedback about management and workplace culture is equally important, and we’ll make sure it’s passed on to the relevant teams. While it’s disheartening to hear about your experience, your insights help us work toward becoming a better place to work. We wish you all the best in the next steps of your career.
Viewing 25 - 27 of 348 Reviews

Glassdoor has 360 HomeServe USA reviews submitted anonymously by HomeServe USA employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe USA is right for you.