Cold calls suck in general. You're expected to make at least 120 cold calls or have at least 3 hours of talk time. If you hit your sales quota, they don't really care how many cold calls you make.
Every month, you're given a list of about 10 states to call. Basically you're going to call any and every real estate agent in the nation (multiple times each year).
The biggest problem is that there are about 30 other people on your team calling the same exact states. So not only are you competing with people in the company, but you're also competing with...
other real estate marketing firms (there are more than 15 big companies out there). There were some days that I called an area where no one else on my team called, yet Zillow or Trulia called them already. So realistically, an agent could get called 10 to 15 times in a week already, in an area you haven't called yet. Even if they're interested in marketing services, they are solicited so often (by homes.com and other companies) that most of them don't pick up the phone.
Which brings me to the next point- homes.com is a pretty big player in the market, but they simply cannot compete with Zillow and Trulia. While the managers have a positive mentality on this, they know it's true, and there were many times that we had to lie just to close the sale. Some people take the approach of only calling current Zillow/Trulia customers, and while this does work, it is something more for the seasoned salesman there.
If this is your first job in a call center, may God have mercy on your soul. Cold calling day in and day out truly sucks, especially when no one really needs your product nor are they interested in hearing about it.
Homes.com looks good as a perspective employer (and in reality, it IS better than most other call center jobs out there), but most people end up leaving there after a few months. It's one of those jobs that you only take if you need, and you'll be out of there the minute you find a better opportunity.
