Homeside Financial reviews

We appreciate your feedback and are excited that you feel that we have an exceptional culture and tremendous opportunity for success, we agree. Here at Homeside, we require our Loan Officers to act with the highest level of integrity and to always do the right thing by our clients. This includes making sure our client is fully qualified before having an appraisal ordered. If, in a rare circumstance, we order an appraisal and the client doesn’t qualify due to an error or oversight by one of our Loan Officers it is policy that we proactively refund the client for any money spent on the appraisal. Our Homeside Care department tracks customer service ratings of each Licensed Loan Officer that we employ and if any LO was engaging in the behavior that you described in your review, it would be quickly realized by our management team and dealt with accordingly. We do not tolerate the behavior you describe, let alone reward our employees for it. If you have questions about how you can make it into the top tier, you should speak with a supervisor to see what actions you can take to improve your individual performance and achieve your professional goals. Management is always available and eager to help employees improve and reach their highest level of professional success.

We appreciate your feedback and are disappointed to hear you didn’t find success here. We truly value all our of employee’s, past and present. We are sorry that you feel that leads are of poor quality, but our continuous success shows otherwise. This is something that we monitor closely every single day to ensure both the best opportunity for our employees, and that we are reaching the best consumers to help them achieve their home ownership and financial success dreams. In response to suggestions from our Loan Officer’s we changed compensation plans to provide our DTC Loan Officer’s with more stability. Instead of a normal Loan Officer compensation plan based solely off commission we provide our Loan Officer’s with a consistent salary each month. At the end of the quarter Loan Officer’s receive commission on funded volume over their salary amount.