Housecall Pro reviews

3.8

70% would recommend to a friend

(433 total reviews)
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Stan Chia

100% approve of CEO

73% positive business outlook

Housecall Pro has an employee rating of 3.8 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Housecall Pro employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

433 reviews
2.0
Oct 6, 2023

From good to meh

Recommend
CEO approval
Business Outlook

Pros

-Remote work -Great health benefits (at least when I was there) -Good earning potential -Good work/life balance -Provided work amenities (standing desk, chair, MacBook)

Cons

-Low base pay (23.50/hour) -No longer offers desk and chairs for remote workers - Managers, not leaders - “It is what it is” culture when it comes to the poor job the SDR’s do -Huge focus on busy work -unlimited PTO (a literal joke of a concept) -The app itself is honestly pretty weak and behind the curve compared to some of their competitors.

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Housecall Pro Response
2y
Doesn't sound like this was a good fit for you. Though you are listed as a current employee, your notes imply that you no longer work at the company so hard for us to tell the time period you are speaking to. One other dichotomy - you also talk about "good earning potential" but low base pay - sales will always have a fixed and variable or in other companies a purely variable comp model. It's the nature of sales and it means high performers can outearn their OTE by quite a bit. We work hard in the sales team to hire great people and manage them to their full potential, and to give them a lot of range to be rewarded when they do elevate to their goals. It doesn't seem like you found that match up and I am sorry to hear that. We wish you the best in your future endeavors.
1.0
Nov 10, 2022
Recommend
CEO approval
Business Outlook

Pros

- great benefits -unlimited PTO - Provide equipment

Cons

MICROMANAGING. This company brings up a lot of false hope if you are looking to move up within the company. They manipulate and take advantage of their employees by taking on the "temporary assignments" ( taking on another position without a pay raise). They especially isolate and treat you differently when you express interest in changing teams or roles within the company. Its unfortunate how much this company has changed from the time I started... I do not recommend working here if you are looking to stay and grow within a company.

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Housecall Pro Response
3y
It sounds like you didn't have the best fit at the company. Sorry to hear that and hope that your next gig is a better match up for your passion, skills and business need.
2.0
Oct 26, 2021

Not what it seems on the surface

Recommend
CEO approval
Business Outlook

Pros

Great culture, amazing colleagues. Truly, the people that work here are the best part of the job. Virtual work environment is another plus. Great benefits.

Cons

No work /life balance, overtime is often mandatory, Saturday work is required at least once a month. When it comes to the sales team, the big elephant in the room is the outsourced SDR team in Mexico that is not paid a living wage, but rather work on 100% commission for attended demos. As you can imagine the quality of demos is often bad. Sales reps are required to run these demos with very few exceptions, which impacts your earning potential. Executive management at Housecall Pro think their exploitation of the labor force in Mexico is a genius idea, cheap labor is exactly what every start up needs! They boast about the call center reps doing 300 calls a day. Often prospects will share that they felt badgered into the demo and they took it just to stop the phone calls. While the concept of having someone else do the cold calling and get the demo seems great on the surface, ask yourself how much time you're willing to waste on demos you would have never scheduled. Time is money, which brings me to the other con: limited earning potential. Unless you work 50 hours a week to get the overtime pay which combined with commission might get you to $78K. You will work hard for that money, while management never once steps in to run a demo when things are busy. They love to tell you stories of the days they were in your shoes.

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Housecall Pro Response
4y
We always welcome feedback, so thanks for sharing your perspective. We're a global company, with 800+ employees around the world, spanning 5 countries. What I can tell you, as an absolute, is that wherever we operate, we do so with the same set of values and investment in our people that has built this extraordinary culture of ours and our remarkable, high-performing teams. We take care of our people, just as we do our customers. And are always striving do better here. If there is anything you want to speak about directly, please reach out and we can connect. It sounds like there are some things about the company that you love, but that overall your sales role just may not be a fit for you.
Viewing 22 - 24 of 433 Reviews

Glassdoor has 488 Housecall Pro reviews submitted anonymously by Housecall Pro employees. Read employee reviews and ratings on Glassdoor to decide if Housecall Pro is right for you.