Feb 6, 2022
Housecall Pro Response
4yVery thoughtful feedback, so thank you. I suspect the view of your comments is a glass half full or half empty one. I would agree with everything you said, but with context on some of the specific inputs. Whereas for you, the fit with our approach to management may not have been a good one and what I say, heck yes that is true, you say, heck no, that didn't work for me.
Amazing group of founders - agree. That's a hell yes, not even a heck yes.
Execs focused on growth and performance - agree, it's our job to look at 1) service to our mission (customer) and 2) service to our people and their success and 3) focus on our returns for investors. It's a business, after all, not a hobby.
We are operators at our core, and arguably our operating skillset, across the company from product to the frontline, is a sustainable competitive advantage for HCP.
Micromanagement is actually a positive when deployed situationally - it's a tool for someone who hasn't yet developed a skill and they need closer partnership on defining a solution, building that solution, owning that outcome. Andy Grove has a great perspective here in his book "High Output Management" as relates to Task Relevant Maturity. Worth a look.
The employee comment - hard for me to get my head around it, though I hear you. Our single greatest resource, as a company, is our people. We have a stellar track record for investing in our people, our teams, and helping each person to develop their skillset and contribution to the business. That said, it's an intense group of high performing, passionate people.
Work life balance, as we've scaled, is different today than in the early years. We have a lot more specialists in place vs generalists who have to wear 6 hats. And we've gone from 275 people to north of 1,000 in 15 months, which means we have a LOT more bandwidth available to us. I hope that our people are living more balanced lives today than two years ago. I know I am.
Reputation - well, if I look at our scores here in Glassdoor, I'd suggest we're on a good path. When we delved into our employee surveys, we have validation of the same. There is always room for improvement and I hope we always maintain site of that.
Thank you again for the feedback. Very helpful.
