HubSpot reviews

3.4

54% would recommend to a friend

(4,157 total reviews)
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Yamini Rangan

64% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Nov 2, 2024
Recommend
CEO approval
Business Outlook

Pros

- Amazing products to sell - Good salary - Decent benefits - WFH / Hybrid - Great sales training

Cons

There's absolutely no work/life balance with a HubSpot if you want to succeed post Ramp period. There's an over-saturation of sales reps in the SMB / MM segment, and you'll end up fighting other reps over scraps. Management is promoted from within and seems clueless on how to deal with the shifting market landscape. We've pivoted to a mostly outbound model, but the quota doesn't reflect that reality. As a result, quota is very unrealistic. Only about 25% of fully ramped reps hit quota on any given month. Leadership introduced a ghastly new clawback policy where reps are not only docked commission on clawbacks, but attainment as well. As a result, many reps achieve 120% of their monthly quota only to be reduced to 60% attainment due to clawbacks that are ENTIRELY out of their control. It's wild Additionally, the top reps are order takers who know how to steal leads. Their behavior is enabled by management that most likely pulled the same stunts when they were in the role

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HubSpot Response
1y
Thanks for taking the time to offer feedback. Our Sales team is crucial to our success here at HubSpot , and we appreciate all the work that this team does. We take this feedback and review seriously, so know that leadership is constantly looking at ways to ensure reps are set up for success. - The People Team
1.0
Feb 18, 2024
Recommend
CEO approval
Business Outlook

Pros

It used to be a good company until the layoff

Cons

2022, they said they are not going to lay off anybody. The finance looked good. Then they laid off 7% of their workforce in 2023. 2024 comes, the company morale was at their lowest. They said There won't be another layoff, then they laid off bunch of UX Designers, and Katie Burke and bunch of HR people around her left. I bet the company told her to leave or something

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HubSpot Response
2y
Hi there, this is slightly awkward, but think it's important to address this one head on. The layoffs were a low point for HubSpot's culture, no question or debate about that. And, I think we've spoken pretty honestly about the fact that this year we are really reinvesting in employees and our culture because it's critically important to the company and to our success long-term, so no argument there. With that said, there will still be changes made within teams throughout the year based on their org design and business needs, and I get that that's really hard for people to stomach, but it's a reality of how we'll operate at scale. As for me and anyone else on my team, I wasn't asked to leave--I am taking time off to recharge and excited to hand the reigns to a leader who will help create the next chapter for HubSpot's culture alongside the leaders within my team. I think the combination of new expertise and internal knowledge will do great things for HubSpot, and I'm excited to see what they do together. Sorry that you feel disappointed by our leadership--I'm hopeful the investments this year will change your point of view here. -Katie
1.0
Jan 25, 2024

It's just another BigCorp with less pay.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Being able to work remotely from anywhere is a great perk. It's the only one left.

Cons

Career Opportunities - we used to value ourselves on our commitment to helping people grow in their careers. If you're anything less than Senior II, you could be laid off, so think twice about internal mobility unless you're moving from Senior <> Senior role, which isn't happening for people starting in their journey. -Comp & Benefits - HubSpot has always paid less than the industry for the same role/tenure positions, the 401k is capped at 4%, and they've cut a lot of benefits in the name of efficiency. The culture used to make up for it, but now, with the layoffs/re-org and performance culture, take the first better offer you can find on Comp & Benefits; we'll lay you off just like they will. Culture and Values - HubSpot used to be a wonderful place with amazing co-workers, a fantastic leadership team, and a true outlier in transparency and employee respect. All gone now. It's just another BigCorp. You'll say hello to and goodbye to many great co-workers and learn some things, but don't plan on it being a company you can retire at. DI&B - We let go of ~50% of that team. Probably enough said. Senior management - another BigCorp. The CEO tries to be relatable but comes off as stiff, tone-deaf, and completely uninspiring. She supported all of the over-hiring, refused (by omission) to give up bonuses or comp for her mistakes, and only cared about the stock price going up - BigCorp. WLB - It's hard to have WLB when layoffs pile up, and you have to assume the work of a few more people.

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HubSpot Response
2y
Hi, sorry to hear you're disappointed. I think being disappointed in the layoff last year is more than fair, and you're not alone in feeling that way. I think there are a lot of other reasons to be proud of this organization, but understand your perspective and appreciate you sharing it. -Katie
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