HubSpot reviews

3.4

54% would recommend to a friend

(4,172 total reviews)
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Yamini Rangan

63% approve of CEO

48% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,172 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
4.0
Mar 24, 2016
Recommend
CEO approval
Business Outlook

Pros

HubSpot Support is a really amazing team. Everyone has eachothers backs and as far as I know there is no backstabbing or nepotism. The perks are amazing and I enjoy coming into work every day and being able to proudly tell others about my place of employment.

Cons

The salary. The salary is so low. It is nearly impossible to live in Boston on 35k a year. This is a very technical job and Support Engineers know more about how to use and troubleshoot our product than anyone else in the company, and the salary/level of respect we get does not reflect that.

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HubSpot Response
10y
Hi there, Thank you for your thoughtful review. Before I dive into some of the specifics, let me first say that I think of our support team as anything BUT a call center--in fact, the chart showing how the support team has grown within the organization is my favorite stop on any tour I give of our Cambridge offices. I'm very proud we work at a company where our customers get remarkable people on the phone when they need it AND where every team in the company is clamoring to hire support engineers because they know our product and how to problem solve so effectively, so don't think I (or anyone else on our leadership team) takes that for granted. With regard to pay, we invested heavily a few years ago in the growth side of the equation so that we could really ensure that support engineers get the training they need to succeed not just in support but throughout the organization and their careers, so while as an entry level salary it may not seem compelling at face value, I think the upside far outweighs similar jobs at other companies. With that said, happy to chat with you about how we can solve for your perception on the respect side of the equation because it's something I care deeply about, so let me know if you'd like to connect offline there. In the meantime, thank you for all that you do--our customers' success and our company's growth are a direction reflection of your hard work and impact, so thank you! -Katie
3.0
Aug 14, 2015
Recommend
CEO approval
Business Outlook

Pros

You get to be passionate about your work. The people you get to work next to, 99% of the time, are good people - first which makes you want to work with them. They are team players who consistently strive to be exceptional for their clients, for HubSpot, for their team and for themselves last. People are smart, work hard and care about helping each other. It's rare to hear anyone say they 'don't have time' or 'that's not my job.' It's a very special place and not everyone is lucky enough in their career to work at a company that is fun, has great people, allows you to dream big and build big - if it works, it becomes your job. Client service and satisfaction is a real thing here and the sincerity of HubSpot employees shows. Clients/customers are generally awesome. You will learn a lot from your peers and if you are willing to seek mentors, as well as, challenge yourself. You'll meet your future business partners because people have great ideas, are entrepreneurs innately and you'll teach each other something everyday.

Cons

Sometimes bad apples slip through the cracks and don't understand that being a team isn't about anything other than delivering the best work product to your clients. Those people are hard to work with and make it difficult for those around them. It's rare, but when it happens it makes an impact. Constructive feedback/1:1 meetings are mostly a joke where your manager asks you, in a way they just learned at a workshop, how they should be doing their job. 'How can I help you do xyz?' That's not leadership. If people knew the answers to why they weren't great at certain things, they'd solve it for themselves. People are go getters at HubSpot, so if they aren't doing something right, their manager should be the one doing some reflection. If you are looking to be inspired or hope to develop as a professional, beyond the basics, you'll be disappointed. If you have any experience or talent, you'll likely be managing up because huge growth is awesome, except when you're saddled with a new manager who may have been a great individual contributor, but is in no way a leader. Experienced people are rarely, if ever, pumped about how much their manager teaches/coaches them There are some great leaders and the people you work alongside are outstanding. The reality is you'll likely end up with a mediocre, micro-manager who pretends to embrace new ideas, different tactics, but is constantly CYA-ing instead of GSD-ing.

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HubSpot Response
10y
This review really saddened me, so thanks for sharing it--we have a few plays in place specifically targeted at helping both identify managers who aren't effective and at training existing and aspiring managers to help empower employees through things like more impactful 1:1s, etc. If you have time to chat, would love to connect live to talk through your concerns and how we can proactively address them, but either way, thanks for shedding a light on your experience, we are working tirelessly to improve it. -Katie Burke
3.0
Jul 17, 2013

HubSpot - Slave Labor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people Free food in kitchen beer

Cons

-They tell you pay is 50,000 a year- its really ~ 36,000 after taxes. -HR will tell you that quota is always hit. The BDR team has come close to hitting quota once in 7 months...which equates to pay being painfully low. -Lots of cool events happening around the office "Hubtalks" that you have to miss to still hit numbers -Unlimited vacation is the biggest hoax in the world. No one takes days off because you still have to hit numbers. -Everyone on team is miserable and talks about quitting at every paycheck and almost everyday at lunch. -Prepare to work 50 hrs a week (No work-life balance). -About 2 people in this role quit a month (they bring on 4-5/mo) -Unlimited vacation can only happen once you hit a certain promotion (for a week) and you can only take it off if no one else has already asked to take it off.

Viewing 283 - 285 of 4,172 Reviews

Glassdoor has 4,761 HubSpot reviews submitted anonymously by HubSpot employees. Read employee reviews and ratings on Glassdoor to decide if HubSpot is right for you.