Is Humana a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Humana have rated their employer with 3.4 out of 5 stars in 204 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Humana .

Does Humana pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 204 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Humana.

What Humana locations are top rated by Customer Service Representative employees?

Louisville is the top rated Humana location by Customer Service Representative employees. On the other hand, Humana locations which have been rated the lowest by Customer Service Representative professionals are Green Bay , Tampa and Tempe .

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (71) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 842 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 559 reviews)); "The ability to work from home is a great plus" ((in 475 reviews)); "Good work life balance which is great" ((in 300 reviews)); "The flexibility and people are great!" ((in 270 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 152 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 140 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 124 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 112 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 99 reviews))

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Humana

Humana Customer Service Representative reviews

3.4

37% would recommend to a friend

(204 total reviews)

Jim Rechtin

64% approve of CEO

47% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.3

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

2.8

Work/Life balance

2.7

Culture & values

Customer Service Representative employees have rated Humana with 3.4 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

5.0

Sep 8, 2025

0

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Culture and environment. Good place to grow.

Cons

Strict on time management. Favorites are promoted.

1.0

Aug 19, 2025

It is not it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Overtime was ok training is ok

Cons

No pto management was horrible never again

5.0

Jun 12, 2025

Best place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This is the best place to work with a great environment

Cons

Sometimes angry calls about claims .

Viewing 10 - 12 of 204 Reviews

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Humana

Humana Customer Service Representative reviews

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0

It is not it

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