Is Humana a good company to work for as a Customer Service?

Customer Service professionals working at Humana have rated their employer with 4.3 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Humana .

Does Humana pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Humana with 3.8 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service salaries at Humana.

How happy are Customer Service professionals working at Humana?

87% of Customer Service employees at Humana would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service professionals have also rated Humana with a 4.2 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (71) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Great benefits and very professional" ((in 864 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 553 reviews)); "Work from home was good" ((in 474 reviews)); "Good work life balance which is great" ((in 290 reviews)); "The flexibility and people are great!" ((in 265 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 149 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 139 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 123 reviews)); "Poor training will be the only con." ((in 103 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 101 reviews))

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Humana

Humana Customer Service reviews

4.3

87% would recommend to a friend

(22 total reviews)

Jim Rechtin

Not enough data to show CEO approval

24% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.2

Work/Life balance

3.8

Compensation and benefits

Customer Service employees have rated Humana with 4.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service professionals have an excellent working experience there. Humana is rated 25% above average by Customer Service professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

3.0

Feb 21, 2021

Good company, very understaffed

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent pay for entry level job

Cons

Very understaffed, poor management, I felt very under valued

5.0

Jan 4, 2021

Good

Customer service

Recommend

CEO approval

Business Outlook

Pros

Love the facility and people

Cons

Ok Job will recommend to anyone

5.0

Apr 1, 2020

Insurance Review

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great benefits and flexible with your schedule

Cons

A bit hard to get a higher position.

Viewing 13 - 15 of 22 Reviews

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Humana reviews FAQs

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Humana

Humana Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company, very understaffed

Good

Insurance Review

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