Is Humana a good company to work for as a Inbound Contact Representative I?

Inbound Contact Representative I professionals working at Humana have rated their employer with 4.1 out of 5 stars in 47 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contact Representative I Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contact Representative I interview questions at Humana .

Does Humana pay Inbound Contact Representative I employees well?

Inbound Contact Representative I professionals rate their compensation and benefits at Humana with 4.4 out of 5 stars based on 47 anonymously submitted employee reviews. This is 17.3% better than the company average rating for salary and benefits. Find out more about Inbound Contact Representative I salaries at Humana.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (71) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 859 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 546 reviews)); "The ability to work from home is a great plus" ((in 466 reviews)); "Great people and money for the work" ((in 272 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 212 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 148 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 143 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 132 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 105 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 95 reviews))

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Humana

Humana Inbound Contact Representative I reviews

4.1

67% would recommend to a friend

(47 total reviews)

Jim Rechtin

100% approve of CEO

73% positive business outlook

Ratings by category

4.4

Compensation and benefits

4.2

Culture & values

4.2

Career opportunities

4.1

Diversity & inclusion

3.8

Work/Life balance

3.7

Senior management

Inbound Contact Representative I employees have rated Humana with 4.1 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Inbound Contact Representative I professionals have an excellent working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contact Representative I professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

47 reviews

5.0

Jul 29, 2025

Wonderful Company

Inbound contact representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Cool hours. Good environment!

Cons

Not enough assistance from Team Lead

5.0

Mar 19, 2025

Great company

Inbound contact representative ii

Recommend

CEO approval

Business Outlook

Pros

Benefits, & pay, management, work environment.

Cons

bad surveys for VOC when we have found members a resolution.

5.0

Feb 26, 2025

Descent pay, descent hours

Inbound contacts representative i

Recommend

CEO approval

Business Outlook

Pros

Good Pay, Good hours Bonus every year based off performance Part time/ Full time 5,8, 10 Hr shifts available

Cons

Sometimes back to back calls Customer Surveys

Viewing 1 - 3 of 47 Reviews

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Humana

Humana Inbound Contact Representative I reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wonderful Company

Great company

Descent pay, descent hours

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