Territory Manager has absolutely ZERO outside sale experience, and any quality agent realized it quickly and left
Pros
Health insurance package, only one or two agents were actually qualified to help struggling agents, and they helped all of us before leaving. Some of us followed them or are about to.
Cons
Brittany T. can not manage agents because she has never done the actual job. Ever. Not one day. She tells all new agents to ignore training and follow her call center experience which is NOTHING like field agent workflow. When she said, "Trust the process," she didn't even know what that meant, nor could she train agents on how to be a field agent. When asked to lead by example, she couldn't because she had no experience. She hasn't been able to keep ONE new agent since coming into the position nearly three years now. Currently, everyone left is actively seeking other positions. When qualified agents expressed their concerns with how she operated and tried to share successful "best practices," she would go out of her way to sabotage the agent. It was clear Humana struggles with listening to qualified agents and their concerns, and they are the ONLY carrier actively hiring during AEP. That was a HUGE red flag to seasoned agents. One or two agents were very helpful to all of us, but Brittany went out of her way to push them out. We needed those agents. One regularly gave away policies to help the team and anyone who was struggling and took some of us out to shadow and learn from them. I don't know anywhere else that would keep a manager this under-qualified for so long. She single handedly tanked the district and drove away seasoned agents. That says everything you need to know about the Pinellas district for Humana. Humana made themselves the laughing stock of career agents in the district, unfortunately. It used to have a great reputations, but it's easier and more lucrative to be an outside agent/broker than to deal with incompetent management that keeps getting away with not doing a quality job. None of us could figure out how she even got the job with a total lack of experience. Humana should really take inventory of this very real problem. Hopefully they'll hire someone who DOES know what they're doing and can prove their track record of experience and capabilities AND THEN keep them accountable to follow through with expectations. Many of us tried to help her understand the role, but her pride and laziness (and knowing no one was holding her accountable) drove over a dozen of us away in a very short amount of time.
