Pros
One of the things that attracted me to Humana was their commitment to great customer service. The corporate offices in Green Bay truly fulfilled this promise.
Cons
Humana's health premiums and renewals were very high compared to competitors in the industry. It was very apparent that the focus was on profitability versus growth. I'm all for making a profit, but a philosophy that should be adopted would be - Sell more for less. To me their goal is just the opposite of that statement. While they provided excellant customer service to their external customers, they did not extend this same sentiment to their own employees. Compensation would be inaccurate, HR would not return calls when promised, management did not support employees ideas.
