Is IBM a good company to work for as a Technical Systems Support?

Technical Systems Support professionals working at IBM have rated their employer with 4.0 out of 5 stars in 1,392 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Technical Systems Support Jobs at IBM now and start preparing for your job interview by browsing frequently asked Technical Systems Support interview questions at IBM .

Does IBM pay Technical Systems Support employees well?

Technical Systems Support professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 1,392 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Technical Systems Support salaries at IBM.

How happy are Technical Systems Support professionals working at IBM?

85% of Technical Systems Support employees at IBM would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Technical Systems Support professionals have also rated IBM with a 4.1 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.3 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at IBM?

Software Engineer (4357) , Applications Developer (2911) , Software Developer (2426) , Project Manager (2325) , Senior Software Engineer (2039) , Consultant (1847) , Senior Consultant (1846) , IT Specialist (1111) , Application Developer (1109) , Associate Systems Engineer (1032) , Business Analyst (1026) , Systems Engineer (871) , Manager (851) , Managing Consultant (847) , Intern (826)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11089 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5034 reviews)); "Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 4305 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3411 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3331 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5433 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2173 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2009 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1761 reviews)); "Poor Leadership; Weak Execution; Benefits to employees are getting worse; Money spent on dividends instead of R&D." ((in 621 reviews))

Skip to content Skip to footer

Notifications

IBM

IBM Technical Systems Support reviews

4.0

85% would recommend to a friend

(1,392 total reviews)

Arvind Krishna

95% approve of CEO

76% positive business outlook

Ratings by category

4.3

Culture & values

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Career opportunities

3.7

Senior management

3.5

Compensation and benefits

Systems/Technical Support employees have rated IBM with 4.0 out of 5 stars, based on 1,392 company reviews on Glassdoor. This indicates that most Systems/Technical Support professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems/Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Jan 19, 2009

Top-heavy, unqualified and incompetent management.

Systems administrator

Recommend

CEO approval

Business Outlook

Pros

Exposure to several customers and technologies. Work from home if you are not a contractor.

Cons

Absolutely incompetent mid-level "puppet" managers. Usually from the Philippines or India these days, so they might as well be outsourced. Poor communication skills and little or no managerial skills.Their daily tasks revolve around shuffling meaningless spreadsheets to being a hindrance to actual technical work or service that the customer actually needs. Contractors do not get overtime pay anymore. They are being forced to take Time off in lieu even though it will not be mentioned in the contract.

3.0

Jan 18, 2009

Can build a house in office and stay forever...

Senior systems engineer

Recommend

CEO approval

Business Outlook

Pros

exposure of new technologys and corporate politics

Cons

no respect for talent, no knowledge growth if in a project

5.0

Dec 11, 2008

Good Place to Work

Senior systems engineer

Recommend

CEO approval

Business Outlook

Pros

Good opportunity for advancement, excellent benefits. Advancement is very good. You have room to be creative and present in foront of higher level management. The training is excellent. Education is key and they allow you to take a lot of classes to expand your knowledge.

Cons

Good old boy network is a problem. They tend to promote people they like. If you are not close to someone you have a difficult time getting promoted.

Viewing 1384 - 1386 of 1,392 Reviews

Top companies for "Compensation and Benefits" near you

Dell Technologies

3.5★Compensation & Benefits

Concentrix

3.6★Compensation & Benefits

Booz Allen Hamilton

3.7★Compensation & Benefits

Hewlett Packard Enterprise | HPE

3.6★Compensation & Benefits

Jobs at IBM

Lead Software Engineer, Meteorological Technologies

Lead Software Engineer, Meteorological Technologies

Manager, Growth & Marketing Subscriptions

Manager, Affiliate Marketing & Partnership Growth

View all Systems/Technical Support Jobs

IBM reviews FAQs

IBM reviews IBM Systems/Technical Support reviews

IBM

IBM Technical Systems Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Top-heavy, unqualified and incompetent management.

Can build a house in office and stay forever...

Good Place to Work

Top companies for "Compensation and Benefits" near you

Jobs at IBM

IBM reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at IBM

IBM reviews FAQs