IBM Technical Systems Support reviews

4.0

85% would recommend to a friend

(1,392 total reviews)
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Arvind Krishna

95% approve of CEO

76% positive business outlook

Systems/Technical Support employees have rated IBM with 4.0 out of 5 stars, based on 1,392 company reviews on Glassdoor. This indicates that most Systems/Technical Support professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems/Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Oct 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Brand Name Flexibility Global and Large Projects. Training opportunities Global exposure and experience

Cons

This is IBM India specific Too process oriented. Feels like working for government. Individuality is missing because of size. Too much focus on cost cutting in the short term but not thinking about the long term impact of these actions.

3.0
Sep 21, 2008
Recommend
CEO approval
Business Outlook

Pros

- Work from home is available and encouraged - micro-management is a minimum - good with work/life balance - respectable place to work - on the job training for technical jobs is helpful and useful for your career

Cons

- salary is low and raises are very low even with great year-end ratings - expectations to always work over 40 hours per week - always cutting jobs, worry all the time about lay-offs - awards are far and few between - employee morale is terrible - education is cut every year - too many approvals are needed for everything (education, expenses, OT)

3.0
Aug 27, 2008
Recommend
CEO approval
Business Outlook

Pros

Work Life Balance, Opportunities and overall IBM Policies

Cons

Poor Management, especially HR. Absolutely no plan in deployment of resources across projects and no surety given for career development even though plans are in place. Reporting structure too is not well directed.

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